Comfort Suites Las Colinas Center (Quality Suites Irving-Las Colinas)

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Just one issue couldn’t get the jet tub to work

I can’t say that I have ever been treated like family from a hotel that I was staying in but this one did just that. My room was clean upon arrival (and I was even early - I got there before check in and they said it was ready!). The front desk gal got me everything I had forgotten (when packing so quickly at home). And the supervisor/manager (I’m not sure of her title) picked me up and dropped me off at the airport on time. I had the most wonderful conversation with her and I will always remember this hotel because of this great customer service given with so much heart.

Loved the jetted tub! Breakfast was great! Parking was very convenient. Beds were comfy. Very quiet and convenient location. The manager who checked us in was super nice and was always asking how our stay was going. She was always busy cleaning and keeping the breakfast area stocked. Thank you. Would have given 5 stars but our son used the gym and said several of the machines were broke. Also, the carpet needs replaced in 119, there are several holes in it and there was a slight urine? odor.

We booked at the last minute due to flight delays, I thought it was going to be much closer to DFW than it was and also assumed the free shuttle advertised on the Expedia page ran 24/7. It was non refundable and as soon as we booked it we called to ask for the shuttle to pick us up and that’s when they said it’s only 8am-8pm. Uber was $65 at night to the hotel. The room was non smoking but smelled so much like smoke in the entrance and bathroom. Beds were very comfortable large and clean. Breakfast was fine: make your own waffles, there was yogurt, some kind of pastry, English muffin, coffee , scrambled eggs, potatoes. We were just thankful not to sleep at the airport. The lady who drove us to the airport the next morning in her minivan, which is the shuttle, was very nice and friendly

The staff were all very kind from the man who checked us in at 130am after our flight got cancelled, to the woman who handled the breakfast buffet which was legit, and the manager? who checked us out and drove us to the rental car place at DFW - Carol. We really appreciated the service we got in such a crazy situation. THANK YOU FOR YOUR KINDNESS we had a pleasant stay at your hotel! ⭐️⭐️⭐️⭐️⭐️

My room was terrible. There was what looked like pet hair in the sheets. There was a paper wristband on the floor from a previous guest. I did not stay. I felt like something was biting me when I laid on the bed.

Best option around

Not a clean room, mattress is in a bad condition, parking is fine, breakfast doesn't have serial option,

The whole place smells like mold and ammonia. The elevator is shaky and scary and we had a two day reservation but once we saw the rooms the hand towels had a booger and hair on it. The sink had shaving clippings. We left immediately. We did not even attempt to get our money back…. Just left. It was a bummer because the guy at the desk was very nice but we couldn’t do it.

The shuttle does not run to and from the airport until after 8:00 on weekdays. We had to book him and Uber for Monday morning at 6:45 for half of what the hotel cost. Make sure you check to see what time the show runs before you ever book this hotel. The Continental breakfast is powdered eggs and pre-made nasty sausage that has no flavor nor taste. When my husband won't eat it and complains, it must be bad. Hotel staff that checked him when was not very friendly nor helpful. The bed was comfortable but the couch was very uncomfortable. I thought maybe we had found a great hotel to use while we're in the DFW area for various things throughout the years, but Not after this visit.