This hotel is, at best, comparable to a 3–4 star property. It feels outdated and unclean, and the staff appear poorly trained—restaurant staff couldn’t even direct me to the restroom. They also do not offer lactose-free milk options such as oat or soy, and the restaurant manager confirmed they never have. It’s surprising and disappointing for any hotel claiming a 5-star rating.
The room itself was not properly cleaned, including the bedding. Having stayed at most of the other 5-star hotels in Sri Lanka, I found this one to be a significant letdown. I would encourage travelers to consider alternative accommodations
Mainan anak