W Santiago

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Checked into a room with no sheer curtains, fully exposed to adjacent office block, asked front desk to arrange for curtains to be installed on the unused curtain track, arrived back from full day out, no curtains still, room moved at 9pm on a Saturday night to obviously a last sell room, dreadful. Rooms are tired, dated and dark. Cracked sink, taps don’t work, make up mirror had the electric cord removed so no light (throw it out!). The worst W l have stayed in. No cooling available in the two rooms l stayed in yet my sons stayed in another room and the a/c worked in their room??? Incredibly disappointing and the rooms need some money spent on them to maintain an acceptable standard. Back in Santiago for two nights at the end of the week and l am now staying elsewhere. Bar staff excellent.

Excelente

All fine !!

The staff here were outstanding- more than average in my stays at w. Nicole our helpful entertainment guide went above and beyond to make our stay fun and adventurous. Sebastian behind the bar did everything he could to find the perfect gin!

Breakfast and good is very good and nice option

Excellent bar

Great room and friendly and helpful staff.

New Year’s Eve has a good rooftop party

Excellent hotel

The service here was outstanding. Every single person from reception, to all the restaurants, the housekeepers, everyone gave exemplary service. I've stayed at this and other W hotels before, but this, by far, was the most remarkable.