The Westin San Diego Bayview

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Overall, we had a pleasant stay thanks to the clean property, comfortable bed, and complimentary evening social hour with wine and appetizers. However, there were a few issues that impacted our experience. Our room keys were inconsistent throughout our stay, even after staff attempted to fix them. Housekeeping also came to clean our room before 9:00 a.m. each morning, which felt too early. In addition, housekeeping repeatedly left only three towels for a room with two guests. Since we each showered twice a day after long days of walking, having to call for a fourth towel every day was inconvenient. Our biggest concern was with the airport shuttle process. We arrived in the lobby at 1:00 p.m. for our scheduled 1:30 p.m. shuttle, as instructed by the luggage attendant. When the shuttle was delayed, he told us to remain in the lobby and said they would call us over when they were ready. At 1:40 p.m., we saw a van leave, and when we asked if it was our shuttle, he apologized and said they had forgotten us, suggesting we wait for the next one. It was frustrating because we had followed his instructions, yet the missed shuttle resulted from a communication breakdown. With improvements to housekeeping consistency, room key reliability, and shuttle coordination, this hotel would provide a much better guest experience.

I got different room that I booked. They do not even ask for any approval or understanding. I found some hairs on the bed and restroom.

Clean and comfortable room. Bed was heavenly! One of our favorite places to stay in DTSD. Location is great!

Room was great. I was there for work and there was plenty of space to spread out and get my stuff done.

We stayed here for our 50th anniversary. It's a lovely location, common attractions are walkable. The valet service was excellent. Room was clean, well equipped. Bed very comfortable. We were upgraded to a bay view, which was nice. We liked that we could watch Netflix on our account. Food we ate there was very good. However, our biggest issue was housekeeping, which was basically non-existent. I will not blame the housekeeping staff for this; I think the hotel is totally understaffed for housekeeping. The first day after we arrived, we got a knock on our door at 5:00 PM, asking if we needed anything. So we took the opportunity to load up on towels, water, and coffee. Sure enough, we never got a made bed, vacuumed floor, or cleaned bath area. By the time the knock on the door happened, we were too tired to complain about it, and just lived with it. But I think Westin management needs to address this issue seriously.

You can see the bay from your room. So awesome. Had trouble getting our shower on took 45 minutes to get someone there. Missed our ride to airport thank heavens someone in our group was running 2 hrs late or would have missed our bus ride to the Baja.

Very nice stay for a quick weekend get away! Central location, close to the Gaslamp district, lots to do in the area. Will have to pay for self parking or valet. Great staff, good breakfast. Would recommend!

was in town for a wedding. walking distance to the bay, USS Midway and Seaport Village. Enjoyed our stay.

I stayed there for the weekend. Everything was great, location, staff, accessibility. Everything is 15-20min walking distance. Parking i believe it was $65 for vallet parking ? I parked across the street and it was $30 overnight. The room windows were really dirty from the outside, impairing a really nice view of SD. Every time we flushed the toilet an alarm went off in the bathroom? I don't know what that was about. Other than that, great stay

I booked a Bay View King room and expected a relaxing stay after spending the day at SeaWorld. Unfortunately, the experience was extremely disappointing. My room wasn’t ready until around 10:40 PM. When I finally checked in, the room had a very strong marijuana odor, and there was loud noise from a room across the hallway. My wife and I couldn’t tolerate the smell and both developed headaches. We were exhausted and unable to get the rest we needed. After waiting even longer, the hotel moved us to a different room, but it was a downgrade from what we reserved. We lost the bay view and were given a room with a bathtub instead of the shower that came with our original booking. The staff was courteous and eventually moved us, but the delays, room condition, and downgrade significantly impacted our stay. This experience fell well below what I expect from a Westin property. I hope the hotel will make this right through appropriate compensation and improve how these situations are handled in the future.