Westgate Residence Hotel

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Very misleading impression — we left immediately The lobby initially gave us confidence. It was cool, clean, and smelled good. Unfortunately, that seemed to be where the positive impression ended. Once we were taken to the guest room area, the difference was striking. There was a strong unpleasant odor, and the hallways and room felt old, worn, and poorly maintained. We also saw a large visible stain on the carpet outside our door, which was very concerning. Based on the photos, especially of the terrace, we expected a much higher standard. In reality, the room and surrounding areas did not match the impression the listing creates. We felt uncomfortable staying and chose to leave immediately and book another hotel. We raised our concerns and requested a refund, but this was refused. This property looks appealing online, but our actual experience was completely different. We do not recommend this hotel at all.

Next to a little canal which is full of life. The birdsong during breakfast was wonderful (and the breakfast is really nice, even had fresh honey from a piece of honeycomb!)

The staff was exceptional and this made it for a very stay. The room needs to be updated, the wallpaper was peeling.

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Nice staff, easy check in. Good breakfast. They use chemical to make the lobby smell nice, very overwhelming to the sensitive nose. But nice stay, very close to bus station back to Hua Hin

The bathroom needs to be fixed and updated.

They advertise with old photos making it look nice and new. But it was very old and not maintained. Sheets and towels were not clean. Minibar was empty, bathroom tapes and waste not working. Very disappointed and have requested a refund.

Nice hotel, quirky theme, service is excellent only negative as has been mentioned in other reviews is the rock hard bed, makes for an uncomfortable sleep & sore body.

The rooms are a bit small but adequate breakfast very good but the bed was rock hard apart from the bed its ok

A very unique hotel. Caters to local weddings and has a knitting theme to it (flowers in the vases and photos are knitted) and done tastefully. Rooms are simple but ok. A little dark since only bathroom has a window. Bed is hard and for me was uncomfortable but others may like it. Area is ok--near Westgate Central Plaza shopping mall, but no a good area for walking. Wifi was fine and lobby was comfortable to work in.