Mercure San Sebastian Monte Igueldo

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Superb location with views across the city, beaches and ocean.

Amazing views.

The room was clean but had a fusty smell when entering. Beds were comfortable. Trying to get drink at bar proved tricky as wasnt manned well. Check-in was chaos. Asked to check in early as had an injury but room wasnt ready… but then once 3 oclock came everyone rushed to check-in & it was a long drawn out wait that didnt need to happen. Staff were twiddling their thumbs up until 3pm!! Restaurant staff & cleaning staff were very helpful however & views are spectacular. However a day-trip would suffice

Super endroit, dejeuner ordinaire et souper ordinaire, mais la vue vaut vraiment le détour

The view from our room was spectacular! We have travelled a lot and the views from this hotel are simply stunning! The young man who checked us in set the tone for our stay at the hotel. He was intelligent, friendly, and personable. kudos to him!!

My experience in the Hotel Mercure Monte Igueldo was disappointing. There was no view to the mountains as the room was advertised; moreover, you could barely open the window. The room had a strong disgusting smell, that seemed to be coming from the bathroom drains. In addition, the soundproofing was extremely poor; we could clearly hear conversations from neighboring rooms, making it very difficult to get a good night’s rest. We also noticed that the flooring in the room was warped and lifting in several areas, showing clear signs of wear and poor maintenance. The facade of the building was very dirty too. What was even more frustrating was the lack of customer service at the front desk When we raised our concerns, we were told that the manager was on vacation and that no one could take responsibility or make decisions until he returned, but we never heard from him or the front desk staff. They didn’t answer the phones. Another guest was complaining about the long wait at the restaurant, just to mix his food with another order. Their total apathy, incompetence and lack of apology and appreciation for the guests is awful. Overall, the experience was very unpleasant and far below what I would expect from a hotel of this category. I do not recommend it and would not stay there again.

The views

Only reason you'd stay at Mercure Monte Igueldo is the view. We stayed one night and had a number of issues with the hotel. 1) food prices and lack of quality in a city known for fresh food. E.g. at the swimming pool bar, there was no menu or indication of how expensive the food might be. After four plates of very mediocre frozen & deep fried croquetas, we received a bill for €80 not incl tax. Somehow, the burger and chips in the bar restaurant was cheaper than 6 reheated croquettes. The burger that we had for dinner had no seasoning on it too. 2) Amenities: shower lacked any water pressure - it dribbled out of the shower head, there was only one caffeinated coffee/tea despite two people in the rooms, plug sockets in communal areas didn't work, and the rooftop pool was colder than the sea. Despite being 4*, they didn't have any complementary toiletries on request for a member of our group who had forgotten a shaving razor. 3) Staff: didn't seem friendly. One of our group had to make a work call and was rudely asked who had allowed him to go to a quiet area of the hotel while still on the work call rather than waiting for him to finish and politely asking him to return to the lounge area which was not as appropriate for work calls (due to the loud jazz music in the background). One of our wine glasses still had half a glass still in it when the waiter picked it up with his fingers touching the inside of the glass. Despite apologising, we did not receive a replacement.

Beautiful lobby and dinning area. Hotel has an amazing view of the city

Beautiful location, lovely hotel, stunning views, only issue we had was the people In the room next to us was so loud, arguing and slamming doors and the walls are paper thin.