Palazzo Alexander Hotel

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A nice hotel in the heart of Lucca

Amazing stay! The hotel staff are so friendly and helpful. We stayed for 2 nights and had a lovely time, rooms are very clean, great aircon and blackout shutters. Couldn't recommend more for a city break. Great location, everything walkable! 5 stars

Pros: Super cool concept with each room being an opera Very central location - close to everything in Lucca Clean room and nice shower Cons: AC exists but the room was still very hot in July You have to leave your key with the front desk every time you leave Only two pillows per room and pillows/blanket were itchy and uncomfortable

Great location friendly staff and good experience

Warm and welcoming staff, convenient location inside the city walls. A perfect stopover for the Lucca summer festival.

Of all of our hotels in Italy, this was by far the most grand for the value. We enjoyed made to order breakfast, great communication regarding parking and navigating the city, and incredibly kind and helpful staff. This was also the best air conditioning we found during the June heat wave, and we slept so comfortably!

The staff should give lessons to other hotels on hospitality. This hotel is an example of how guests like and want to be treated. Hospitality starts here. I plan to write to the manager to praise specific staff.

The staff goes out of there way to personalize your stay. Amazing people all working together to make your stay wonderful.

We arrived as per usual bad travel rules and parked where we thought we were instructed to park-the staff was so helpful! The son of the owner literally jumped in our car and personally escorted my husband to the right parking area. While he was gone the owner reassured me, showed me in a map where everything was and another young man helped me with our bags to our room (and yippee they had an elevator). The room was awesome, the location ideal-a perfect way to end our trip to Italy!

My daughter and I just walked in the door from a 2 week European vacation and it's unanimous that this was our favorite stay our entire trip. The hotel has a lovely old world Italian charm and the room was surprisingly roomy given the other hotels we visited. What really made it special was the staff. The breakfast was the nicest we encountered during our trip with the best pistachio croissants that we tried to replicate throughout our trip but were unsuccessful. The family-run hotel even made some special moments on Easter with the guests that really made it feel like you were staying with family. Loved Lucca and would 10000% come back to Hotel Alexander on our next stay!!!