Hanoi Lakeside Premium Hotel

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Good

Love this place Bryan the customer service manager was excellent really went out of his way to make sure that me and my family were comfortable. I also left my backpack in the lobby while I was checking out. He brought it to the airport and delivered it to me. Thank you, Bryan.

BEWARE do not book this hotel. 1 there are many other hotels nearby with better quality, better rooms and better service for 1/2 the price. no hand towels, no amenities in bathroom. 2 scams. the pics of rooms are not accurate to reality. when we arrived our “quad room” was simply a normal room with 4 single beds crammed together even though the reservation had 3 adults and 1 15yr old child. the pics depicted 2 separate rooms each with 2 queen or 2 double beds spread out. we had to purchase a second room because they couldn’t accommodate our original reservation 3 noise and room quality is terrible. we stayed on the 3rd and 5th floor and chickens, animals noises could be heard from outside. windows did NOT have blinds or curtains so light would awake us very early in the morning. beds were extremely firm like sleeping on bamboo and not a cushioned mattress 4 THERE IS NO POOL. Expedia listed a pool for this hotel which was a primary reason we booked this particular stay. 5 receptionist lie and cheat, will quote currency exchange rates then provide a lower rate when actually exchanging money. so we got less money back then we agreed. 6 no roof top cafe as listed in ad, no restaurant, no cafe or coffee or food anywhere to purchase in the hotel. there are nearby restaurants. in short if you want a 1 star motel stay or hostel stay at very expensive prices. i would NOT recommend this hotel to anyone! BEWARE do not stay here!

Centrally located hotel to see all the sights of Hanoi in the old quarter. Friendly welcoming staff on arrival - greeted with fruit and a drink. Tasty Breakfast . Helpful receptionist pointing out places of interest. Chose to stay in deluxe room with view of lake.

The staff here are so caring and friendly. They offered us a room upgrade to facilitate our heavy luggages and different exclusive services during our visit in Hanoi. Highly recommend!

Room decor very nice and romantic. I’ll visit again for my next trip

It’s my first time in Hanoi and the hotel was exactly the place I need - 1 min walk to Hoan Kiem Lake, helpful hotel personnel, beautiful room and lovely combination of Vietnamese with Western breakfast. I’d recommend this place to everyone as it’s a hidden jewel in the area, would gladly stay here again next time when I am in Hanoi.

Perfect location. Great room and service

Amazing new hotel !! Japan style - total in center - very helpful and honest peploole - highly recommended - a blast in Hanoi

These people are really wonderful. Nothing was a problem to them. Always smiling, and always attentive. The hotel was in a great location for exploring Hanoi and obviously the 'Old Town' in particular. Rooms were big and spacious. Located in the heart of the old quarter and within walking distance of all the sights tourists are likely to want to see and some excellent street food outlets, the area although typically busy and chaotic as you come to expect from Hanoi, still felt safe to be able to wonder around both during the day and at night.. The breakfasts served were more than adequate and provided a varied choice to suit all tastes.Would I stay there again? Certainly !!