Lake District Castle Inn hotel & Spa

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Staff very friendly. Accommodation great as facilities brilliant. Lovely pool, lawn tennis courts, table tennis, putting, beautiful gardens, lovely outdoor patio, had gym but never went, Felt the dinning area seating could be improved but am aware lots of upgrading being done. Great choice at breakfast and food lovely. Service great. We had 2 dogs and being on ground floor with door outside was perfect.

On arrival to the property on Tuesday 4th August in the afternoon, I went up to reception to be met with a sulky unhelpful Middle aged woman, I was asking her questions about electric charging point, as I was still chatting to her, she answered the phone!! I have never met such a rude reception staff member! Hannah who was on reception later on was wonderful, she restored my faith that I’d made this booking, when I chatted to her later about pool and car charger. I injured my toe really badly in room “33” which was the room we were staying in, I told the miserable middle aged mousy receptionist to log injury in accident book, she didn’t seem to know if there was one!! Anyway we were leaving by then as this was the Thursday. Regarding breakfast, flies on fruit on the table where they were set out, tea urn stopped working, so first pot of tea was Luke warm, couldn’t do a second pot!… Restaurant menu for evening meals very limited, so we ate out at wonderful Italian in Keswick and newly opened fantastic South Indian restaurant. The bar tender was closing bar at 21:50 on the Thursday, when my husband asked for a pint of Ale, he tutted at my husband, said he was closing!!! My husband managed to get two pints, but by 22:15, the bar was closed!! Positives at hotel…. The gardens are pretty. Hannah on reception is lovely Negatives The miserable mousy middle aged receptionist (I didn’t take her name) as I don’t tend to write bad reviews Would I stay in hotel again? No!

Lovely hotel, massive room, excellent friendly staff, the only slight downfall was every time someone was walking along the corridor upstairs it sounded like a herd of elephants was about to come through the ceiling but it wouldn't stop me stating again.

Fabulous four poster bed Tennis Court was in excellent condition compared to others hotels we’ve stayed at Happy cheerful staff very friendly and helpful Great swimming pool and facilities Overall a very memorable stay

Charming but a bit inconsistent. Staff were mostly wonderful but a couple were unprofessional. Breakfast was either good and what you asked for, or mediocre and completely wrong. The room was either serviced well or someone had walked in, changed the loo roll, left cleaning products in the bathroom and walked out. It COULD be brilliant, the gardens are beautiful, beds are comfy and clean, some of the staff are fantastic and we'll miss it but they need everyone to be as good as Liam!

Lovely place, clean, some maintenance happening, but didn't disturb our 5 days. Breakfast had plenty choices including Eggs Benedict or Eggs Royale, restaurant, lovely food. Staff very friendly and helpful. 20min drive from Keswick, which was handy for more restauarants, bars and the boat trip was brilliant. Tennis Court, mini golf a bonus on-site and swimming pool was good size and good to cool down as weather was hot for our trip. Being Scottish, it would be nice to have bar open a bit later,overall stay was excellent, definitely would visit again.

Lovely hotel, absolutely massive with lots of areas and facilities. Room was huge!!!

The staff were helpful and friendly and nothing was too much trouble. Nice big room , spa was excellent and breakfast awesome

Overall very good. Breakfast needs some work. Especially the cooked breakfast.

Male bar staff was poor and had no empathy with his customers. Female reception staff were the complete opposite.