Imperial Heritage Melaka (Imperial Heritage Hotel Melaka)

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Dirty and operate like a 2 star hotel. Cheap but not worth

Basic hotel. Good location. Front of house is relatively good. Mature and aged feel.

Conveniently located in the city center.

Its good place to stay …

This time we staying is not good as make up room not done n room toilet paper,slippers Olson not provided.olso we have paid the tourists tax n the staff still wan ask pay at the end of the day.but the other staff is good as he will refund us when the case is checked.overall not stratify it’s time.

Smelly room, no electricity when we checked in, impolite receptionist Over and above, charging tourism tax for people with employment pass (never happened in last 8 years). We checked out within an hour (and booked another hotel) due to all of the above.

Great location. Decent size room, near & clean bedsheets and towels, friendly staff, definitely worth recommending.

We checked in at 3am into the family room - 907. The small bed was terrible. When my nephew sat on the bed, the mattress sunk. Condition of the bed was very bad n we suspect the spring of the bed was damaged. Housekeeping staff came up to make a change n the process was tiring at the hour. The next issue was the hair dryer. Smoke came out while I'm using which I immediately turned off This was annoying n disappointed as the standard of this hotel has a significant dropped.

We checked in on at 3am. I was called by my mum that her room in 1720 was terrible. Toilet was very dirty, room was very noisy due to some machine sound outside room - suspect is the compressor. I called to arrange housekeeping to check n was told will look into it. No one attended the matter after I made 2 calls in total. Few hours later at 7am when I wanted to have breakfast with mum n I called her, she sounds so stressed n tired b told me she haven sleep n is having severe headache. I had experienced my mum in such stressful state during holiday. I immediately went to counter n feedback. Staff arranged her to switch room at 9am which is 24 Jan. I am very angry n disappointed this round on the service. This has caused my mum not able to enjoy her stay in melaka this time. Kindly look into this n revert where was the lapse. Thanks.

Staff questioned Malaysian tourism tax when both checkin and checkout. The water of shower not very warm at all.