Grand Mirage Resort & Thalasso Bali

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Fantastic family resort, rooms were comfy and clean, lots of pools for different activities and the food was delicious.

Our family of five—three adults and two children—had a wonderful stay at the Grand Mirage. Amazing beautifully well-kept grounds and an incredibly friendly staff who treated us like family from day one. We chose this resort over our usual go too due to the pool setup reviews- which turned out was not a major highlight for us as advertised. It was spread out all over the large grounds. Whilst the kids enjoyed the waterslide, the area would be a much bigger drawcard if the slide were larger or if management added another one. Best things- the staff, breakfast and convenience of everything close by. So easy! Grounds were immaculate. Shops and supermarkets just over the road. The biggest letdowns were the sketchy, unreliable internet and the lack of smart TVs in the room. After a long, exhausting day out and about exploring with children, it was frustrating to deal with a weak Wi-Fi connection and no way to stream a movie or show to help the kids settle down for the night.

The Grand Mirage was an absolutely wonderful resort. I have never seen a bigger breakfast buffet and the resort facilities are great. Particularly if you have a family there were so many things on offer for kids and adults alike. The room we had was updated and clean with a cute balcony attached.

While the Grand Mirage Resort in Bali is very kid-friendly and my children did enjoy themselves, the hotel itself feels very dated, and I will never go back. We had a spacious suite, but unfortunately, there were issues with ants and other insects. Worse, there was a disgusting sewage smell coming from the bathroom that required me to complain several times. Safety is also a major concern here. The areas around the kids' pool slides are dangerously slippery. I fell several times and almost broke my hand and leg. My two-year-old son also slipped and hit his mouth; it bled, but thank God it was only a minor cut. Finally, while the staff are friendly, they completely lack the professionalism expected of a 5-star hotel. We found ourselves asking for the same things every day, only to receive a different answer from each person. Some staff members were dismissive, claiming they didn't have items that we knew were available, and would only bring them after we insisted. Overall, it was a very frustrating experience, and I would not return."

Amazing buffet breakfast! We also opted for the cultural show and buffet dinner which was a wonderful experience and the food again did not disappointment. Beautiful and welcoming staff nothing was ever too much for them with any request. Great location to local restaurants, laundry service, coco-mart and mini mart, beauty services etc. Great kids facilities, activities and pools. Large accommodating room and just the best stay to end our Holiday. I would definitely stay here again(Total 3 night stay, family of 2 adults and 2 children aged 3 and 1 staying in the ocean view suite)

Had a lovely stay at the Grand Mirage. I can see why families pick to go here now. I was disappointed with the buffet breakfast. I feel it is catered to westerners and very mass food. Other resorts have a better buffet breakfast. The kids club could use a revitalization too. But that being said my kids loved the kids club. Room was very impressive and spacious.

Noisy and echoey... if we opened our bedroom door we just heard the sound of clanging plates. Overpriced. Dated rooms. Unhelpful staff at kids club.

We loved our experience lucky enough to get a room upgrade. The lazy river was the best!! Staff were friendly and helpful. Breakfast was amazing.

Large varied breakfast, huge resort with plenty of activities. Large family rooms.

Beachside location, a number of restaurants and water activities onsite. Coffee was surprisingly drinkable. While the buildings were massive it was a bit dated. Room were also alright with a weird smell. Loved the pools and gym. Great restaurants and laundry across the road. Doctor onsite looked after my son at no cost.