Axel Hotel Barcelona - Adults Only

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Terrible and staff. I requested some flexibility with my booking and they would not accommodate. Very greedy and no interest in customer service.

Set nice place to stay. Great vibe, great breakfast, and wonderful location. To be honest the staff was fine but not as friendly as before when I stayed before.

Gorgeous hotel and great location in the gayborhood.

Outside has a fun look, but inside is outdated and underwhelming. The staff had bad attitudes and seemed unhappy with their jobs. We had to wait later than original check in suggested and room was still not complete. Housekeeping seemed to rush and lack of attention to details. The room was outdated, wallpaper coming off, and mold in shower. We found numerous hairs on the shower floor and the layout confusing. We could hear loud music coming from the restaurant or lounge we believe and noticed smell from the bathroom. Elevators were slow and little confusing. The location of this hotel was one of the only positive things I would say and wouldn't suggest this hotel to others.

Extremely well located, great rooftop and clean room. We stayed during the week and had no issues with noise even as our room (6th floor) faced a street. Highly recommend this hotel!

Hotel was great, location was good, close to lots of restaurant and bars. The roof top pool was really nice with great views of the city. Room was a good size and staff are friendly

Excellent breakfast buffet. Helpful staff

We were really looking forward to this stay. Upon check-in, we got to the room (which was a fully accessible room, which wasn't a problem but not what we booked), but notice the toilet leaking - making a loud water hissing sound. We went and told reception who advised that it would be looked at straight away. We got home later that night to find out that the toilet had not been fixed yet, however had started to notice that the toilet would make the flushing sound every 5 to 7 minutes. This kept me up most of the night. The following morning I went to reception and advised that it hadn't been fixed, and was once again told that it would be fixed again today. We got home again that evening, and the toilet was still making the loud sounds. I went to reception and asked if we could change rooms, I was told there were no rooms available, however checking online there was still rooms available to book for that evening. By the third day I'd given up asking for support, as no one seem to care, offer an apology, or look at a suitable option for moving us... The next day we woke up to our room completely flooded by a leak from the upper levels. We used our towels to clean the floor, and left them by the front door. By now, i've given up asking for help. I sent an email, and got a response advising that they were going to look at the toilet that day, but guess what, still that night it wasn't fixed and no offer to move us. Disappointing outcome for what was supposed to be a lovely stay.

This Hotel is not Service Dog friendly.

I stayed for two nights, was very impressed with hotel. The staff were very friendly and welcoming, especially Joquin on reception, I asked him if he could point me in the direction for breakfast, he personally took me to the restaurant, and carried my suitcase for me when I checked out. As I only stayed for two nights I put the do not disturb sign on the door as the room was fine, the cleaning lady was so nice, she came and asked if I needed any fresh towels. I would definitely stay here again.