The Andrews Hotel

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No mini fridge in the room and only one waste basket which was in the bathroom

There’s not much that could be improved, the entire experience was wonderful. Every time we came back to the load and we felt back with friends and knew that our room would be wonderful. Everyone goes out of the way to make your experience the best.

The oven was so hot, that you burn your fingers by touching. This was a little bit dangerous and it was to warm in the room. It felt like Sauna

The property and rooms have a lot of charm and character. The elevator is one of those small boxey affairs with a grille that closes before you lift off. We found out that it was built in 1905. The building was well maintained and clean. The problem is the staff. The staff set the tone and the tone is decidedly unfriendly and unhelpful. Maybe that’s not fair. If I asked a question it would be answered. If they ever looked up from their laptops, made a bit of eye contact, perhaps a smile. It would go a long way. The front house staff people don’t understand customer service. The staff at breakfast were the same. No friendliness or kindness. The mood in the breakfast room was somber. Guests kept to themselves, heads down, no eye contact. I think it was a reflection of the tone set by the staff. I came down early for coffee before breakfast and there were paper used cups left out from the night before and the front of house staff behind his laptop, perhaps with the opinion that was not his job, never mind that it looks bad to the customers. There is a coffee machine in the room that was stocked the day we arrived, but no “coffee bags” for other two nights of the staff. Make your mind up, do you provide a coffee service in the room or not. Take the coffee machines out if you don’t provide the means to get a cup. I think the problem is a training issue. It’s ok to have a lovely place, but it could be so much more if the staff were taught the fundamentals of loving your neighbor.

Good for solo travellers

This was the smallest bath I have seen in 45 years of travel. The door to the toilet did NOT close. The restaurant, FINO was outstanding. The service was attentive and knowledgeable. The wine list was excellent. The food, especially the veal, was as good as Florence.

OK breakfast. Excellent Italian restaurant. Nice, smiling faces. Great coffee machine.

Nice room, nice location. Ceiling fan was broken, otherwise I would have given 5 stars

Awesome place

Second time at this property. While the complimentary breakfast is much improved (good variety of items, fruit, yogurt, pastries andexcellent fresh griund coffee served in the Fino restaurant attached to the hotel) front desk service is lacking. Often no one at the front desk, complaint about my non working ceiling fan not repaired. Also my double room faced an alley with homeless people and noise at night. Floor 2 room 204. Noise from trash pick up very loud, very early. Unfortunately no other rooms available as it was busy with World Cup visitors.