Vienna House by Wyndham Andel's Berlin

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Very disappointing customer service experience. I asked for a breakfast sandwich in advance, but it was not available. I then suggested three different alternatives myself, and each one was refused. After that, I was simply told that they would not be helping me further. What made the situation even more frustrating was that the breakfast place opens at 6:30 a.m., and I offered to come downstairs and pick up the breakfast myself. I was specifically trying to save the staff time, since they would not need to deliver anything to my room. We were talking about a simple breakfast box that takes only a couple of minutes to prepare. The response I received from the reception agent was, “Do you know how much they have to do? They cannot spend time on you.” I found that remark incredibly rude and dismissive. Hospitality is about helping guests, and I was making every effort to find a solution that would minimize any inconvenience for the staff. When I expressed my frustration, I later overheard a reception agent complaining about me to a colleague. A few minutes later, that colleague called my room to lecture me. I have never experienced a hotel handling a customer concern this way. I have stayed in five-star hotels in Switzerland and in small family-run Airbnbs in southern Italy, and regardless of the level of luxury, I have never encountered service this poor. The entire interaction felt dismissive, hostile, and unprofessional. I will not be returning ever.

The room clean is not very good. Need order next clean service. Otherwise, no clean. Also never fill the tissue and toilet paper. We stay one week. It is not good.

Excellent all round.

Always a pleasant stay. Short journey to the alex platz or to Friedrichschein & Kreuzburg

Very nice and hotel with good standard in room amenities. Great location too!

The stay here was surprising! The hotel will only clean your room if you request it, and even then it might choose not to at their own discretion. The hotel won't clean your room, unless vehemently requested to. The hotel, may, at its own discretion, choose to not fulfill your request.

Very disappointed with our stay. The breakfast was poor, with a very limited selection. On two mornings, the fruit was already spoiled and fermented. If you came a bit later, there was often not enough food left. Sleeping at night was nearly impossible because the room windows faced the railway and tram tracks, making it extremely noisy. The room itself was not properly maintained—there was trash under the bed, the room was not cleaned on any of the days of our stay, the bed linen was not changed, and even basic hygiene supplies, including toilet paper, were not replenished. We also asked if breakfast could be prepared for takeaway on our last day, but the hotel refused without offering any solution. Overall, this hotel does not deserve its 4.5-star rating. The experience was far below expectations, and unfortunately, we would not recommend staying here.

Large hotel just across from a train and tram station. Nicely spacious rooms with comfy beds and clean bathrooms. Great value!

Very disappointing stay – not worthy of its rating Unfortunately, our experience at this hotel was very disappointing and far below expectations. The breakfast selection was extremely limited. There was hardly any choice – even simple options for children, such as pancakes, were not available. Only one type of omelet was offered, and everything felt very basic. If you arrived later for breakfast, much of the food was already gone and was not properly replenished. The room cleanliness was unacceptable. The bed linen had visible stains, there was dust and rubbish under the bed, and the wardrobe doors had strange red stains that looked like blood. The refrigerator was not working, and neither was the air conditioning. Our room faced directly onto the metro, tram, and train lines, making it almost impossible to sleep because of the constant noise. Daily housekeeping was supposed to be included, but during our five-day stay, our room was not cleaned even once. The bed linen was never changed, and tea and coffee supplies were never refilled. At the coffee station, there were even used empty coffee cups left out. We had booked and paid for a larger, more comfortable room, but all the rooms we received were identical, with no sign of the upgraded category we had reserved. The service was poor overall. We requested takeaway breakfast because we had an early flight, but the hotel refused to prepare anything for us. The hallways were also dirty, the promised bathrobes were missin

We were very disappointed with our stay at this hotel. The breakfast selection was extremely limited — mostly watermelon and arugula, with no pancakes or child-friendly options for kids. There was only one person making omelets, and overall the breakfast felt very poor and unorganized. If you came later, many items were already gone and not refilled. The room cleanliness was unacceptable. The bed sheets had stains, there was a lot of trash behind the bed, and the wardrobe and doors had strange red stains that looked like blood. The refrigerator did not work, the air conditioning did not work, and the windows faced directly toward metro, tram, and train lines, making it almost impossible to sleep because of the noise. Room cleaning service was supposed to be provided daily, but during our 5-night stay nobody came even once to clean the room, change the bedding, or refill tea and coffee supplies. At the coffee station there were empty used coffee cups left out for a long time. We had booked a more expensive and larger room, but all the rooms we received were exactly the same. The service overall was poor. We also asked if breakfast could be prepared to take away because of our early flight, but the hotel refused. The hallways were dirty, the promised bathrobes were missing, and access to the spa area was not available as expected. Sadly, this hotel does not deserve even three stars . Given the poor quality of the breakfast, we kindly request a refund for the breakfast char