Canopy by Hilton Atlanta Midtown

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Clean room, friendly staff

Amazing staff. But very basic property

The valet check in process was hectic and confusing. When the valet took the car, we thought he was moving it to clear space for other cars, but he drove it into the gated valet area. Was just a pain to deal with. The room amenities were completely unacceptable for this level of hotel. Prior to booking, I called to make sure the hotel had fridges in the rooms as was listed on the property page. I was told they did. However, upon arriving to the room I saw a note about the “fridge” in question being more of a cooler, in that it does not get to fridge temps and you need to put ice in it if you want things colder. So basically they lied to me on the phone. I wanted a fridge, not an ice box. The AC in the room regularly made clicking sounds and honestly wasn’t great. The lights in the bathroom were on a motion sensor, which is a completely wild and irresponsible choice on the part of the hotel. There was no signage regarding this and no way to override it. It would literally turn off during our showers and we had to stop and wave our hands around to get it back on. We noticed also that the bedding was very unusual, with what looked like a mattress pad that was ripped, and way more sheets than necessary. The basic amenities were neglected in favor of the hotel “looking nice”. I’d never stay here again if you paid me. It only gets 2 stars because it wasn’t infested with bedbugs or something.

Great staff

The valet locked our keys in their closet and couldn’t get to it. We were like waiting for a bit to be able to go to our event and the valet smelled like weed to the point so did my car. (They rolled windows down so I imagine others have already complained). No other option for parking except the $55/ day valet.

位置非常好。

Fantastic stay!!

Nice hotel in a good location.

Excellent customer service, the overnight desk manager Janna was wonderful and went above and beyond

Good location - nice holel and special thanks to the Valet(s).