Hotel Ariana (Hôtel Gratte-Ciel Ariana)

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Our room walls we stained and in need of an update. The halls and stairs also were old and tired.

Not good

An awful smell of damp and broken curtain fittings

I've been reserving different hotels in last 15 years and this was the worst hotel I've ever been. First, there were no heating during my 2-nights stay and outside was -4°C! There were one small heater in the room which couldn't heat anything, but only for one night, because it broke down. First night there were no hot water too, for shower, but I wasn't noticed, although they knew about that. At last there were one woman at the reception who was speaking decent English while I was checking-in, but suddenly forget it when I start complaining. She pretend not to know what means "heating" and just go away behind the door, refusing to talk, even I was just asking what is happening! Never again in this garbage hotel!

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The Rooms were not clean and they never made the beds during my stay as well as the internet connection through out my stay did not work.

Will not go back was just a place to rest.

Fridge, shower, sockets all not working

It smelled cigarette (very very badly) in our room, it did not look dirty but not clean either. Towels were torn appart. It took 20 minutes to get hot water from the tap. Wifi doesn’t work well and crahes all the time. The breakfasts however were worth it and the room was quiet.

I stayed 2 nights on business. All the staff were super helpful, very welcoming and friendly. The room was comfortable but could perhaps do with some upgrading. It would have been good if the hotel sold cold drinks as I had to go out after finishing work at c 21:00 and Villeurbanne did not feel terribly safe.