We arrived at the hotel after our flight was canceled, completely exhausted and just looking for a place to eat and get some rest.
The problems started before we even arrived at the hotel. We waited approximately 30 minutes for the airport shuttle in the heat and darkness. When it finally arrived, it was overcrowded, making an already stressful situation even worse.
When we went to the restaurant, we waited to be seated, but the hostess was nowhere to be found. We asked the bartender for assistance, but she was unhelpful and simply told us to wait. After about 20 minutes, the hostess finally arrived, only to tell us they were no longer serving food. After a long day of canceled flights and travel delays, this was incredibly frustrating.
Unfortunately, our room (#52) was just as disappointing. The floors were sticky, the pillows were extremely uncomfortable, the room phone emitted a constant buzzing noise throughout the night, and the air conditioner was so loud that it was nearly impossible to sleep. Between the noise and the uncomfortable accommodations, we got virtually no rest.
We had to leave at 4:00 a.m. to catch our flight, and after traveling all day without sleep because of the conditions in the room, we were completely exhausted.
Overall, this was a very disappointing experience. We understand that flight cancellations are beyond the hotel’s control, but we expected a clean, quiet room and basic customer service after such a difficult travel day. Instead, from t
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