I have requested several things non of them were answered. I have booked sea view club room.the room was on the 3rd floor it was rather a pool view than sea view , although I recommend a higher floor. Despite informing the hotel it was my bday & I have chosen the hotel out of many options, they ignored my request although my rate included ( extra sea view, club access and breakfast) so at least they could have added a slice of cake from club or breakfast buffet for bday greetings. Small gestures especially in occasions should be considered. However, it didn’t seem a very welcoming hotel. I’m not sure if they really want to attract customers. I’m definitely not coming again. The buffet was from 12 am until 4 am . The appetisers were completely empty by 2 am, soup and the fish plate. I asked the staff to refill all the dishes since I didn’t have anything and many people also were joining l. There were 2 more hours remaining. They constantly were calling for check out however we left our luggage outside the room and waited for assistance for more than half an hour. I have the hotel itself 4 stars as a building, location, cleanses, spa. However, services were totally lacking of hospitality or any 5 star hotel standards.
Area merokok (tempat khusus)