Our biggest disappointment during our stay was that the hotel did not honor a benefit that was clearly included in our reservation. We booked through Travelocity, and our confirmation explicitly stated that complimentary breakfast was included. At check-out, however, the front desk informed us that breakfast was not included. We showed them our reservation confirmation as proof, but they insisted it was a mistake by Travelocity and claimed the hotel never offers breakfast with its reservations.
While we understand that booking errors can happen, guests should not be responsible for resolving them after leaving. We chose this hotel partly because breakfast was included, and instead of honoring the reservation or offering any reasonable solution, the hotel simply refused the benefit and placed the blame on Travelocity.
This was frustrating because we had written proof of what we purchased, yet no effort was made to accommodate us or resolve the issue. We expected the hotel to honor the confirmed reservation or work directly with Travelocity to find a fair solution. Unfortunately, neither happened, and it left us with a disappointing impression of our stay.
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