The Christchurch Harbour Hotel And Spa (Harbour Hotel Christchurch)

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Great location and the food in the restaurant was lovely

The bathroom in our room was very unclean. I have photos of grimy areas with scum/bacteria on certain areas. The grab rails in the bath and the areas around the sink taps and overflow outlet were disgusting. It would quite easily come off if cleaned properly.

We had a very small room inland snug but unfortunately in the heat the small fan given to us was inadequate to cool the room. We had dinner in the Jetty which was fabulous down by the waters edge with.a delicious prawn spaghetti and cod with crab.served by a very helpful young lady who was rushed off her feet. Very helpful staff and a lovely continental breakfast

It was a small room and no air conditioner, but unfortunately the breakfast wasn’t very good! Very few things, The croissants were born, not to many varieties!

lovely hotel on the outskirts of Christchurch

Fantastic hotel. Staff are great, rooms are very comfy plus have everything you need

I thought he room we stayed in was very well designed and beautifully decorated. I appreciated the free vodka, coffee and biscuits. The bed was really comfortable. The only problem was that the room was far too hot overnight, even though the radiators were not operating. However the was an electric fan provided, which helped considerably. The staff were very polite and helpful and the continental breakfast was delicious.

I would strongly reconsider staying here based on my experience. There were multiple issues from start to finish, beginning with poor communication around key facilities. The spa was closed, which was not made clear when booking through a third-party site, and this significantly impacted the stay. Check-in was disorganised and extremely slow, given there were so few people checking in. The room key failed multiple times and had to be reprogrammed more than once, which is not what you expect on arrival. The room itself was uncomfortable. The lack of basic air conditioning during the warmer weather made it difficult to sleep, and the fan provided was ineffective. The hotel failed to prepare for basic weather conditions, which is a serious health and safety issue. The mattress was worn with large dips and should have been replaced quite some time ago, and there were issues with the shower fluctuating between hot and cold repeatedly, all of which point to poor maintenance and upkeep. Service was particularly disappointing. I had to come downstairs during the night to get assistance, which is unacceptable. Breakfast and dinner service were both well below expectations and showed a lack of basic attention to guests. Another frustrating issue, however, was how my car was handled when the hotel parked it. It was returned covered in bird droppings, with no attempt made to clean it. This has caused permanent damage to the paintwork on a car that is only two months old.

The room rate was very expensive for the size of the room £471 for 2 nights in a snug room (and that was discounted via Blue Light). Continental breakfast was included, and for an additional £10 you could upgrade to a cooked breakfast. We were happy with the Continental breakfast as there was plenty of choice, however for the cost of the room, we feel this should have been included. The spa wasn't avaliable during our stay, a voucher if requested was offered to use the sauna on the beach. We feel it would have been more beneficial to provide the discount on the room rate if facilities aren't available, however we do understand that the work to the spa has to take place at some point. The staff were exceptional, extremely friendly and polite. There was a good choice of drinks available at the bar, which were reasonably priced. We particularly enjoyed the Lemon Meringue cocktail! There was a good choice of options for room service, which we took advantage of. Overall a very pleasant stay, but we felt the cost didn't live up to the experience.

Room was spotlessly clean with a very comfortable bed and good facilities including coffee machine. Good choice and quality food at breakfast. Lovely to be able to sit out on the terrace with great views. All members of staff were professional, helpful and friendly. Would return.