Pestana Porto Santo Beach Resort & Spa - All Inclusive (Pestana Porto Santo Beach Resort & Spa)

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hotel is very clean and well maintained. The gardens are lovely with plant markers, and we even saw bunnies at night. The boutique has reasonably priced beach clothing. Rooms are comfortable, with eco‑friendly AC that shuts off when you leave. The beach is beautiful, and refillable water stations are convenient if you bring a bottle. The resort has a warm, family‑oriented atmosphere. À la carte restaurants were full when we arrived and unable to book a restaurant. The main negative issue is staffing. The hotel appears severely understaffed in wait service and food production. Many staff seemed to be students completing apprenticeships — polite and trying hard but overwhelmed. The buffet was most affected: assigned time slots still led to food running out and the kitchen struggling to keep up.

I would like to have access to a shuttle with a ride to and from the airport. Thank you

Clean property. Food was very good, list of variety.

I had a horrible eye allergy because of the cleaning agent and-or detergent. Swollen, tearing. I had no further room cleanings done after we arrived, but it did not get better. Will never come back.

Our flight got stranded on Porto Santo so we paid a high price for a last minute stay. Limited taxis from airport so we walked with suitcases. Not recommended but is possible. Hotel staff were helpful and friendly and it was all inclusive so able to eat after a long day of no food. We had to leave early in morning to get our flight so unable to fully experience this resort. We had a quick trip to beach beyond hotel and looked like a sandy cove. There was nothing screaming at me to come back here

Lovely visit overall. The island and Pool is not particularly heated

Stayed here before during Covid it was a 4 star then and that’s what it should be definitely not a 5 star. Had dinner at Madeira Love and being half way through my starter the waitress brought out the main courses obviously I sent them back and it was very apparent that the staff didn’t like that

Friendly and helpful staff and well kept facilities

This was an oasis for us after a rough four days. The staff works very hard, but not as effectively as they could. IT could be that we were there during the busiest week of the year for them, so keep that in mind. That said, check-in and check-out both took a long time - at least 30-45 minutes, coming and going. Getting a drink at the bar took time - just too much demand, not enough staff. This is a delightful place to go with a family - they especially seem to look after younger kids. The pools are amazing. We did not have the time we would have liked to enjoy the beach. For adults - the spa area, with sauna, steam room, tepidarium, and the pool was a delightful experience. Restaurants and main dining were decent.

The front office staff was excellent and helpful. The massage treatment room was freezing and very uncomfortable.