The Lancaster Hotel

Peringkat bintang di Klook diberikan berdasarkan gambaran umum informasi properti (seperti layanan dan fasilitas yang tersedia, dll) dan hanya referensi

The room is a little bit old but well-maintained. There are welcome chocolates and macarons, free snacks and drinks, which make us feel very welcome. Breakfast choices are not that many, but good.

Very good location, convenient and quiet… Very helpful and joyful staff…

This hotel is superior in every way. Old school elegance, guests are their priority! We had dinner and stayed one night to go to see a play the next day. They upgraded us to the PH suite, kept our bags after check out while we went to the show. Walking distance to every venue. Valet parking superb. Can’t rave enough about this hotel. Restaurant is also excellent.

Kevin at the front desk and Sam, doorman were so kind and provided assistance when needed. The room is always clean, the bath had quality amenities, and the snacks wonderful. The Lancaster is my favorite hotel in Houston and highly recommended to those visiting the area.

Great staff and amazing customer service

The hotel has very nice rooms, service is friendly, great breakfast buffet and is in a convenient location. Will visit again.

This was the first time we visited the hotel and it will not be the last time ! A great hotel in all respects .

The hotel is beautifully maintained. Doormen were great, front desk service was great. They even added ice to our cooler when we stored our bags for a few hours. The rooms are beautiful and the overall feel of the hotel made us feel like we were in a special place. They offered turn down service and brought us chocolates. Our only complaint was the staff at the bar. One gentleman with short white hair was extremely friendly but other than that the staff was unfriendly and almost rude. We went to the bar twice during our stay and we were never greeted when we arrived. We sat for several minutes before anyone acknowledged us. We they finally asked what we wanted to drink we had to request a menu then had to wait several minutes more before anyone came back to take our order. The drink on our second visit was not good at all. I ordered a mojito and it was extremely bitter.. it took me almost 10 minutes before I could get her attention and request some simple syrup. I wish the bar staff would have been friendlier but other than that our visit was nice.

Sam was great at the valet. Dinner was very good. Breakfast was tasty. Room service was nice. The macrons and handwritten note was a nice touch.

We were really looking forward to staying at The Lancaster Hotel. We booked and paid for our stay back in April 2026 after doing a lot of research, as we wanted to have a great experience in Houston. There are many things we truly love about this hotel. The location and overall quality are excellent, and the complimentary breakfast and in-room snacks were a nice touch. The artwork throughout the hotel is absolutely amazing. Under normal circumstances, we would easily give this hotel 5 stars. However, during our stay on Saturday, June 13, 2026 (one night for two adults and one child), we paid around $680, plus an additional $58 for valet parking (though we chose to park nearby instead). While the price felt reasonable for the location and quality, our experience was affected by an issue in the room. Unfortunately, the bathroom sink was not working properly and was completely clogged. I couldn’t even brush my teeth (see photo and video). It appears to be a plumbing issue. It was disappointing to encounter this problem, although I understand that things can happen. I reported the issue to the front desk at 9:00 AM when we checked out, and I hope it has been passed along to the maintenance team. So far, we have not received any follow-up communication regarding this issue. Because of this experience, I have to give the hotel 3 stars instead of 5. I sincerely hope the hotel can address this problem (Room 609) so that future guests do not encounter the same issue. At this pric