Lisbon Serviced Apartments Chiado Emenda (LSA Chiado Emenda by Numa)

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Great location, clean property and rooms. You can be completely self-sufficient and have the benefit of housekeeping.

Location is perfect. Clean room.

Great location, many restaurants nearby, quiet street 👍

Only thing I didn’t like was that WiFi was not available on 3rd floor where my room was

Check in was smooth, it's just communication took a while via WhatsApp as there is no actual physical person behind a desk for reception. One day our cleaner took our towels and didn't restock it and my family and I needed to shower, we showered with no towels and ended up using clean clothes to dry ourselves ... I tried messaging for help that late afternoon but no one got back to me until the following morning at 11am. Other than still a good stay

The room was clean and the location was great. It was nice to have in room laundry and they will sell you detergent if you need it. The only thing is the bed was firmer than I like, but I managed.

Excellent location, clean facilities, spacious and smooth check in/out process.

Positives: Great location and check in was smooth, and equipped with a washer / dryer. Negatives: No paper towels, limited rolls of toilet paper, blow dryer was old and power was very low, bathroom faucet was “tight” which meant you either had to keep the water to a trickle or you got sprayed, there was a leak in the bathroom faucet which had warped the plywood below, refrigerator was set so low our fruit froze, our unit was on the bottom floor facing the street. The curtains were thin and streetlight was on all night. While this list may be long, all of these things can easily be fixed and would improve guests experience

The room did not match the photographs we saw beforehand and the flat was in between being on the ground floor and underground. We could hear many noises from people and cars passing and the since the building is located in a busy area, the noises would keep us up at night. Additionally, our code to enter the building didn’t work for a whole day after checking in. WhatsApp communication with the host company was very poor as they wouldn’t answer us quickly. I messaged them back to back regarding the access issue but they wouldn’t get back. It wasn’t even at night or anything. We had to wait for other guests to leave the building for us to enter! Finally, the shower floor was uneven due to a prior damage, which I immediately raised. However, the company didn’t do anything about it. This forced us to use only a portion of the shower to avoid further damage. Oh and with regards to cleaning, the NUMA app clearly states that we would be notified via WhatsApp before the cleaning crew accessed our apartment. However, we were not. I do not recommend this property at all. Misleading pictures and poor customer service and management.

Great location!