Grand Hyatt San Antonio River Walk

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Guests will receive an email within 24 hours before arrival with check-in instructions and smart lock details. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Pet policy: 1 dog weighing maximum 50 pounds or 2 dogs with a combined weight of maximum 75 pounds are permitted. The listed pet cleaning fee applies only to stays of 7 nights or more; for stays of 30 or more nights a cleaning fee will be assessed at the hotel's discretion.