K Park Grand Hotel

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A comfortable stay for one night. Hot water was not working in the bathroom and room telephone did not work so ordering room service was more complicated. However, had good food delivered to the room and the room was comfortable and clean. Breakfast was provided. Staff were nice and attentive

Booked for one night. Quite happy with the room and services for the price I paid.

Not bad

Fair

Check-in was good, staff were great, helped us with our cases. Room had a damp/mouldy smell then through the night we had a water leak from the room above. Left after one night.

Everything you look for is there! Staff tries very hard to accommodate - with smiles to spare! Manager is superb; introduce yourself to her!

Sorry, we won't be back here again.

An excellent hotel with a colonial-style lobby so big you could park a jumbo jet in there. Great value for money, spacious well-appointed room, room service (haven't seen that in a while, although I didn't use it) and an extremely efficient aircon unit that would cause hypothermia if left running on full overnight. Situated a few Km north of downtown Surat Thani, but a 7/11 just over the road (actually an 8 lane motorway, but if you run you'll be ok). Breakfast won't win awards, but what do you expect for £30 a night? The perfect tonic after spending 5 nights in a substandard beach hut on Koa Tao. It's a shame the hotel was practically empty, they deserve more custom. The staff are excellent, the lobby as good as any I've seen in a 4-star, and it would be criminal if hotels like this go out of business. Downtown Surat Thani is the real Thailand you absolutely must visit. Everything's in Thai, no-one speaks any other language, and the evening streetfood market is a feast for the senses, a foodie's paradise all cooked fresh in front of you. No weird stuff, the aromas will stay with me forever, and plenty of homemade ice cream and smoothies for the kids. Fabulous, and only £1.50 in a tuktuk away from the hotel.

All

Because we booked through hotels.com the hotel did not seem to know we were arriving. They had several guest keys ready to be picked up but not ours. It took longer than normal to check in and they gave us the wrong room then called us to move. They were very apologetic and lovely to deal with. Next time I will book directly with the hotel.