Terracaribe Hotel (Terracaribe Hotel - In Cancun (Downtown Cancun))

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Amazing staff! The housekeepers were very friendly! Loved the pool and the amenities would come back!

The location is ideal, especially if you are going to Isla Mujeres. The property and room were exceptionally clean. The housekeepers do a great job. The bathroom amenities are very basic and few. The front desk staff would benefit from more customer service training. There's a barrier post at the cafeteria entrance, which makes it appear closed all the time. The menu was limited to eggs only. I was able to access transportation easily from the hotel, and I found the area relatively safe.

Clean rooms

Very clean almost everywhere. However, I never saw anyone working on the pool, doing cleaning or adding chemicals so, I am a little concerned by that

Clean everything here. I never saw anyone cleaning the pool so that concerns me.

no me permitieron entrar en la habitacion, aunque les presente mis credenciales. La recepcionista me dijo que la reservacion incluye 2 hijos, yo la dije que no van a quedarse con nosotros, van a quedarse con su abuela en otro hotel. En respuesta, la recepcionista me dijo, que no nos puede dar las llaves, tenemos que traer los hijos. la pedi numero de su gerente, me mostro un numero en un anuncio, yo llame este numero, pero la persona colgo la llamda 5 veces. Al final, teniamos que salir de alla y quedarse en un otro hotel. Me gustaria un refund por favor.

Very rude staff

I like the quietness

Staff was awesome Lusio front desk clerk was the Best. Hotel, very clean, we had clean sheet everyday, new hand soap. Clean pool. Location was awesome, transportation was close ,the Niño Beach was at walking distance, walking distance to affordable place eat and walking distance to public transportation.

The staff is rude and demand your kids identification. Which no other hotel requires. It is cheap as long as you don’t have to deal with front dedk