Cross Bali Breakers

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I booked a stay at Cross Bali Breakers based on their marketing as a 'serene and soulful' retreat. Unfortunately, the experience was a complete case of false representation. The property lacks the aesthetic quality and maintenance suggested by its online presence, but the primary issue was a total failure to disclose major local events. During my final night, a festival at the neighboring GWK park produced deafening bass that vibrated the villa walls from sunset until 9:00 AM the following morning. The room was physically uninhabitable for sleep. Despite having written confirmation via text from the front desk admitting the noise would not cease until 9:00 AM, management refused to provide a refund, offering only a late checkout which does not compensate for the loss of a night's rest. To top off the miserable experience, the food was poor. I ordered a seafood rice dish that was clearly not fresh, where it appeared they attempted to mask the spoiled shrimp with a heavy, spicy sauce. The breakfast was equally mediocre and did not meet the standards of a high-end resort. Ultimately, this property fails to deliver on its core brand promises. It is a significant lapse in professional hospitality to withhold information regarding known sunrise noise disturbances while charging a premium for a 'quiet' environment. I cannot recommend this resort to anyone seeking the peaceful, quality experience they advertise.

Relaxing and the staff were really attentive

We had a great stay at Cross Bali Breakers. The staff were friendly, welcoming, and always happy to help. The room was clean and spacious, and we stayed in one of the private pool villas which was lovely and definitely worth it. The main pool area is also very nice and a great place to relax. Overall, a really enjoyable stay. The only thing to consider is the location- it’s quite far from many of the main activities, and the roads in the area are quite old and full of potholes, which can make getting around a bit more difficult. If you’re visiting during the rainy season, there isn’t a huge amount to do nearby, so it’s worth keeping that in mind when planning your stay.

Upon arrival, we were offered a small frozen drink

Overall stay was great. Staff was kind, understanding and accommodating. Would definitely return in the future.

The staff were absolutely amazing. I had an experience where I booked a driver through the hotel to take us to Nusa Dua to our next hotel. When checking out, I finalised the bill which I didn't realise included the transfer to the next hotel. I then paid the driver in cash directly, meaning I had double paid. When I realised, I advised Cros Bali Breaker and they offered a refund and physically delivered the cash refund to me to the next hotel which is an hour away, without question. I very much appreciate that the staff went over and above to rectify the situation and I would like to thank them for this. I would highly recommend this hotel due to the overall service they provide.

The overall area of this hotel is very beautiful/ 5 stars but coupled with my experience I have to give this place 4 stars. Cross Bali’s location is deceiving because although it looks close to a beach and surrounding destinations, there are not a lot of access roads there which makes it quite inconvenient. The closest beach was Balangan Beach and it was nice that the hotel provided a free shuttle to there. my biggest complaint was the management. The staff was excellent. They were very attentive and very friendly, however, management was where they lacked. we booked a two bedroom villa for six people on Expedia and paid the total for it, but Cross Bali sent us a message saying that we would have to pay for an additional bed. The lack of communication between Expedia and the hotel was very frustrating to deal with. Then there were issues with our rooms a few days before we were coming so there was more frustration there. Thankfully, that was resolved quickly. All in all, for a hotel to be labeled as 5 stars, I think they should treat their guests a lot better than what we received.

Food was bad really bad

Very beautiful hotel with nice restaurants and nice pool.

Cross Bali Breakers is a great resort in a quiet location. We were impressed from the moment we arrived, then taken to our room by Oka. The gardens, the staff, the facilities- all excellent. The rooms with private pool were immaculate. Room service was a treat for drinks, meals, snacks - any requests met with a smile. Choice of our own pool, infinity pool or pool with swim up bar - something for everyone! Highlight was breakfast - complete with new daily menu offerings and omelette station - very high quality... and mimosa included!! Location wise - no other local restaurants close by - but not necessary as in-house dining very good. Shuttle to Balangan Beach provided.