Hotel Europa, BW Signature Collection

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We booked two rooms. Rooms are quite small for the price we paid during this period. Bathroom is very cramped, but most of all, the shower cabin floor had cracks in it with brown water seeping out whenever we showered. The bathroom wall was also cracked. The A/C was extremely loud and I would wake up at night periodically due to how loud it was. We received an online check-in request that wanted us to submit government ID photos via Expedia from Best Western Plus even though it had nothing to do with the check-in process at the front desk. Parking situation wasn't that bad, the front desk has arrangements for paid parking since they don't have on-site parking.

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Showed up to our room, the shower wasn’t clean. Next morning, I called the front desk for shampoo & conditioner since bottles were empty and after 20 minutes went down to the front desk since no one came. They said they’d send someone up and the worker didn’t know what shampoo was so she said to contact the front desk. We never got shampoo. Their rugs from the elevator to the room could use a good washing.

The location of the property was excellent for exploring shopping, restaurants and bars nearby. No problem getting taxis or ubers to go places. Room was a bit small but met our needs, shower was very good, bed pretty comfortable for someone with chronic back issues. No view from our room. We had little to no interaction with staff beyond check in which went smoothly about half hour before offical check in time. Would consider staying here again if we go back.

We arrived to find no shower curtain in our room and long hairs in the tub, the hotel ran out of shampoo and body wash, the lobby washrooms were constantly out of toilet paper. The staff at the front desk were very nice and tried to fix issues where possible. The issues we experienced seem like either not enough cleaning staff or poor management. Cora's was great, staff were excellent and the food was decent.

Tout était bien passé, un endroit calm

We were assigned a room where elevator doesn’t reach by the terrace. No one told us during check in or were we asked if it was okay, given we had to carry our suitcases via stairs. Cabinet was scratched and door was coming off. Upon complaining, no action was taken apart from “oh sorry, we will note it” I asked for a print out of my bill upon checkout, and the staff provided a sarcastic remark which I didn’t appreciate at all. “Hotel Staff: You booked via Expedia, so we don’t have a print out for you, Me: are you sure, because last place we stayed was also with Expedia, and they provided us with a print out. Hotel Staff: if you want I can charge you again for the room, this way you can have a print out”

There were a number of minor issues with our room, but to the hotel's credit, staff addressed them relatively quickly. The bathtub stopper didn't work and needed replacing, there was no Do Not Disturb sign, the hand soap was empty, and the hide-a-bed had no bedding. The last one was particularly annoying since we discovered it when we were ready for bed and had to call down and wait for bedding. Those things individually wouldn't have bothered me much. More concerning was the floor: simply walking around the room turned the bottoms of our socks and feet brown. Whatever it was didn't smell and washed off easily, but it certainly didn't inspire confidence in how well the room had been cleaned. What really sank the stay, though, was our final night. We came back to our room and it absolutely reeked of marijuana smoke. We called the front desk and they sent someone up, who confirmed there was definitely a strong smell. They couldn't determine which room it was coming from, so the solution was to spray Febreze and call it a day. My family and I essentially got hotboxed in our hotel room for the evening. We'd booked at the last minute and paid a substantially inflated rate for the room, which made the overall experience sting considerably more. The staff were responsive when we raised issues, and I appreciate that, but there were simply too many problems — and the cleanliness and smoke issues went well beyond minor inconveniences.

Good location...room was very dark with minimal light from small window but clean. Very comfortable bed.