Blue Tree Premium Morumbi

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Hotel in general was good, breakfast was excellent. The weak points are customer service and check out desk. I request ( verbally and on writing on the feedback) a closing statement of my stay. It is more than a week and did not receive it

Clean room, gentle staff, good location

The breakfast spread was terrific

Outstanding location. Very nice. Excellent value

The room was clean, the amenities were great, the breakfast had a lot of options and was delicious. The service was top notch! I will stay here again next time I come to São Paulo.

My stay at the hotel was excellent! The staff was friendly, efficient, and helpful. The facilities were beautiful, and the breakfast had a variety of options and was very healthy. I will definitely come back!

Ok

Pros: breakfast is very good with plenty of options, many natural juices and homemade breads, pastries and cakes. Heated internal pool is nice. Cons: facilities are terrible, outdated elevators and systems (In 10 days I had to replace or revalidate my access cards more than 10 times without exaggerating and this was happening to multiple customers); GYM: needs to be 100% renovated, equipment very old and most of them broken, it is dangerous and I injured my hand due to the poor condition. Bath towels all need to be replaced by new ones. Staff not so helpful, although I’ve complained every single time I had to replace or revalidate my access card, no action is taken, no apologies, nothing. Although building is very old, if they invest on maintenance, for sure it would be better.

For the price of the hotel, I expected better quality and more variety in the food. The food was about the same quality as what you’d find at an Ibis.

Ok