Holiday Inn Express & Suites Charleston DWTN - Medical CTR by IHG

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We arrived right at 4 pm for check in, and we were unable to check in until 6 pm due to the dryers going out and not having any dry bedsheets to put on our bed. We were baffled because this has never happened to us in all of our travel experiences. They have no quick or other solutions available, and after a long drive that is not what you want to hear. Not to mention all of the other guests unhappy, talking poorly about the staff in the lobby when we arrived. We also had 4 nights we were battling to even find pool or bathroom towels to use due to this dryer fiasco. The parking situation is horrible you have to park over at the garage next door because there are very limited on site spots, which is an extra inconvenience. The drain in the shower was also horrible and the water would go out randomly for 10 seconds and come back. Overall would NEVER go back to that hotel again or another Hilton express after that experience.

When I checked in, they didn't tell me there would be a charge for parking or location fee. I had a running toilet for 2 days. I went to the front desk twice, and it's still running. No hand towels available. First morning breakfast orange juice ran out.There was no milk.

We had to park across the street in a garage that did not feel safe in the least. We had no towels for our stay. The television would not work properly. Tried to get towels and finally got 2 towels the second day. Never could get a maintenance person to come and look at the television. This will definitely be the last time i book with a holiday inn express. Worst hotel experience i have ever had.

Hotel is going thru renovations. Rooms need updated. Tv only worked sometimes. Carpet needs cleaned, foot prints when you got into the shower. Toilet kept running rvery 10 minutes, they did fix. Shower water pressure was almost nothing, they did fix.

Quite and clean

No cords No soap No parking on property

Overall the hotel was nice but we did not have a working tv or phone during our 4 day stay. We asked staff multiple times about it and they could not give an answer about when or if it would be fixed. The breakfast everyday was great and the pool was nice as well.

Made an RSVP for my elderly mother who was driving there from TX with her partner. She arrived late (10P) and was told that they couldn’t accommodate her because the cleaning staff didn’t show up that day. I spoke to the front desk and they said that they couldn’t do anything to accommodate her nor help them make reservation at another IHG hotel. The front staff was incompetent and unwilling to do anything. So I called IHG customer service who came back to me and said that the hotel was oversold, ergo the staff lied! This review has nothing to do with the hotel itself just the staff.

The shower was dirty. We had no towels when we arrived and had to ask for them each day. Room serviced 2/4 days . Room was dirty .

Our stay was great. The parking was limited.