Gardaland Adventure Hotel

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Overall it was a great experience, the hotel and pool are excellent, however we didn't understand the mandatory swimming cap for an outdoor facility but accepted. The other thing is the shuttle bus, which of course you appreciate it's free, however it's not that frequent, also have to wait at Gardaland park (or a lot of times even change for another bus), so a 10 minutes journey to the village becomes 45 easily which is a bit annoying. Taxis weren't available immediately either, if you were lucky when going back from the train station you could find them there but not always... Also we didn't find any grocery store nearby. Other than these everything was perfect. I guess if you have your own car with you, it would be a different scenario...

Could have done with more areas to sit and have a drink as there was only the one bar for all three hotels. Also a wider evening bar snack menu might have been nice. Rooms were lots of fun and great if you want a bit of separate space between adults and kids.

I would like to share my disappointment with the service we received from the receptionist during our stay. From the moment we arrived, her attitude was rude and unwelcoming. Every time we asked a question about the hotel or the resort, her response was, “You didn’t book through us, you booked through Expedia,” as if that meant she didn’t need to assist us. This is not the level of customer service I would expect from your hotel. We also asked about the resort facilities, including the water park, and she simply told us that the hotel doesn’t have one and that we should go outside the resort to find a water park. She made no effort to provide helpful information or suggest any alternatives. In addition, when we arrived, we left our luggage in the storage room until our room was ready. However, when we returned to check in, we found all of our luggage left outside the storage room without any explanation. This was very concerning, as our belongings were left unattended and could have easily been lost or stolen. Overall, this experience left us with a very poor first impression of the hotel. I hope you will investigate this matter and take the necessary steps to ensure future guests receive the level of service they expect.

Excellent stay as a family I would recommend!

We loved it! Jungle to was a hit:-)

Brilliant!! Wonderful theaming. So fun. Staff really helpful. Clean. And good value!!

The room was great however I was disappointed about the caps required for the pool. We were not aware of this before visiting and I think 7.50 was expensive and only one size to fit all

The grounds and hotel were very well tended. The theming was great, and we loved wandering around the grounds. The bus to the parc was not as scheduled as I’d have liked, but did arrive around 30’ intervals. I’d stay again

Everything was clean and wecoming

Kids loved the room..food was very good