SpringHill Suites by Marriott New York Midtown Manhattan/Park Avenue

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Slow elevator

Staff was not friendly.

Elevator was broken. Took 10-15 minutes to get up/down

They put me in a room under someone else’s reservation I was unable to get my room at night and my items were in the room. It caused me so much stress and in the morning when I also I attempted to back in the room the room was locked. It was very stressful. They promised to apply points to my account to make up for the bad experience but that did not happen.

Didn't get breakfast for a single day.....all finished up. Elevators not worked properly.

1 of 2 elevators were broken and the one that worked made so much noise we couldn’t sleep. Staff was rude on our check out day and we had to walk down 10 flights of stairs because the elevator would not goto the any floors.

Maintenance guy walked into my room uninvited. Elevators broken and waited for ever to get down or up, and would make horrible noises when opened and closed which echoed down the hall, front staff was rude and nasty. The worst experience ever. Do not stay here.

The hotel location was great, but unfortunately our overall experience was not good. The biggest issue was the noise — the elevator was extremely loud at night, to the point where it honestly sounded like construction work was happening inside our room. Sleeping was very difficult. Breakfast was also very disappointing, with very limited options. What made it worse was that as soon as breakfast hours ended, the staff immediately asked us to leave the area without allowing even a few extra minutes to finish comfortably, which felt unfriendly and unwelcoming. Another frustrating issue was the elevator situation itself. There was constantly someone cleaning or managing the elevator, and every time we wanted to go up or down, we had to wait 15–20 minutes. Since we were staying on the 10th floor, this became extremely inconvenient. The person controlling the elevator would also decide who could enter and when, which made the atmosphere uncomfortable. Overall, despite the good location, the service and experience were not pleasant, and we would not stay here again.

Disappointing. Elevators not working and the staff did not seem to view it as an urgent issue. Rooms were small. Overall I would not recommend for the price.

The room was very small, probably the smallest hotel room I've ever stayed in. The bedside light didn't work. Other than the size of the room, the hotel was fine and the staff was helpful. I appreciated that they had cell phone chargers available for rent as I'd forgotten mine. The hotel is conveniently located for Park Ave and Lexington. There are lots of restaurants in the area and a new Tatte restaurant is supposed to open this summer right across the street.