Rajarata Hotel

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All good

The hotel lobby, restaurant and food were all pretty good but the room was basic and had some issues. It was good enough for a one night stay. I would consider this hotel a 2 or 3 star at most. The service, however, was very good.

Staff

Excellent customer service and tasty food!

Good

A solid choice in Anuradhapura that caters to tour groups, especially. Nice staff, clean and basic rooms, with nice little balconies, many of which overlook the terrific pool. Would recommend avoiding the meh dinner buffet and order off the menu instead. Well located, and staff made a great recommendation for local driver and guide.

Overall our experience was good. We had a great server named Gihan. I needed a pen to keep score on a game I was playing. The next day when I showed up he came over with a pen.i thought that was thoughtful. Our drinks and food were served quickly. I had no complaints about the staff. The only complaints is the dining room was moved upstairs as there was a function at the main dining room. The upstairs dining room is right by the rooms and the noise went on well past 11 pm. The dinners left, but the staff started getting ready for breakfast with plates clanking and chairs being moved. I would suggest the second dinning room is moved away from the rooms.

Everything is good, but there were two minor issues I would point out. 1.) Shower door didn't close completely. 2.) They only give one room key, which you need to plug in for lights to operate. So, there is a chance you can walk out and get locked out the door. When I pointed that out, they gave me a sperate card to plug in for the lights and so my door keys were always in my pocket. One thing I should mention more than anything, staff were super friendly and very helpful!

Clean and comfortable rooms. Not having an elevator made it a little hard for older parents to get to the rooms in the second floor.

Very good service.