Island Club Hotel & Apartments

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We had to get a room in another building not easy to access with our 4 bags. When ask to change reception was not eating at all. Staff not at level.

My wife and I opted to stay at an Island Club for the Christmas period, however, due to it usual regular hotel (Marriot) being fully booked, we opted for Island Club. Unfortunately I must express that whilst the staff were friendly, the rooms were never cleaned to hotel standard, the breakfast area is extremely poor and lack space. There is also no restroom facility in the buffet area, so guests are forced to go up to their rooms if they require that. Lastly the maintenance of our room was very poor.

Present stay at the hotel

Staff was very friendly and helpful. I loved that there was a welcome back sign on the wall with my name on it, since I was a returning traveler.

Very nice stay . Staff very helpful .

We were disappointed with the hotel overall. Access to our room was difficult, across a cobbled square and through a dirty basement car park. Our room had been made up with clean linen and towels but the condition of the room overall was very poor and well below what we would have expected of a four star. The room had obviously just been painted as the paint smell was overwhelming. The sliding doors onto the terrace (also very dirty) were very difficult to open and close because of all the sand and dirt in the rails. We ended up having to leave these open all night to avoid being overwhelmed by the smell of fresh paint. This also meant that all we could hear was the sound of the giant airconditioning systems on the roof of the shopping center across the square. The floors were sticky in both the bedroom and the bathroom and did not feel or look clean. We ended up wearing shoes or socks everywhere we walked in the room which was more than a little unpleasant. Much of the furniture in the rooms was in very poor condition. Specifically the seating. Both chairs in the room were not clean. The soft desk chair was particularly unclean and heavily soiled. At check out we did mention some of the many issues we expereince with the room and were met with a shrug and a prompt goodbye. We would NOT recommend this establishment. There are significantly better and more cost effective options in and around Century City.

Great find. Good service and not a mass produced, machine of a hotel. Great stay.

3 minutes' walk from the Canal Walk mall; staff super helpful and friendly

We have rated this stay a 4 instead of a 5 and it really would have been a 5 apart from the security at the gate....confused and grumpy are the only word to describe it. Apart from that the accommodation is perfect for a stay very near shopping and for wonderful facilities. The place was very clean....and modern with our own balcony. Be prepared for the cheerful and helpful staff on the front desk...they were wonderful and would go out of their way to help. Thanks for a great stay and we would visit again.

The apartment I rented could have been a little more cleaner. Television didn’t work properly, dryer did not work in apartment. The owner of the property could benefit from taking a visit and upgrading. I would not recommend the apartment. However each and every staff person was phenomenal.