Hotel ZaZa Dallas

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Beautiful hotel. When i arrived at check-in there was no one at the desk. The listing said Wifi was included but when i arrived i was told it wasn’t. I had travelled a long day and just needed the experience to be smoother. I’d give them a second chance…

Hotel is Amazing! We stay here every time we are in Dallas. Staff is top notch and guests first approach

We recently stayed at this hotel expecting the upscale experience reflected in its rating. There were certainly positives—the rooms were clean, comfortable, and well maintained, and the location is excellent. Unfortunately, the pool experience was incredibly disappointing and completely changed our impression of the hotel. What struck us immediately was the contrast between the nearly empty hotel and restaurant versus an extremely crowded pool area. We later learned from several people we spoke with that many of them were there on day passes rather than staying at the hotel. There’s nothing inherently wrong with offering day passes, but the hotel appears to be selling so many that it significantly impacts paying guests. There were virtually no available lounge chairs, the single pool bartender and attendant couldn’t keep up with demand, service was extremely slow, and it was difficult to simply relax and enjoy the amenities we were paying for as hotel guests. The atmosphere also felt very different from what you’d expect at a higher-end property. The pool crowd was loud, more like a public day club than a luxury hotel. At one point, a group of men wearing dirty Speedos repeatedly approached us to chat . If the hotel is going to market itself as a luxury destination, it needs to prioritize the experience of overnight guests over maximizing pool pass sales. As it stands today, it feels like the pool has become a public attraction first and a hotel amenity second.

Great staff, we had a few special requests that they took care of. Everyone was super friendly. The hotel was clean and has a great location.

I highly recommend Hotel Za Za. I cannot fault it. Remember to tip as the team there respond really well to it. Ryan on reception gave us a fantastic upgrade, so I slipped him $35. The valets were extremely helpful where $5 tips for most things were greatly appreciated. One driver took me to the grocery store late at night, waited, then drove me back to the hotel, so I slipped him $10. You may spend $200 in tips over the course of your stay, but you’ll receive exceptional service in exchange.

Wonderful boutique hotel! Friendly, helpful staff! Great workout facilities and pool! Fabulous location!

Great staff

Amazing experience

Lovely atmosphere

Everything was perfect during our stay! We will be back!