Guide Hotel Taichung ZiYou (Guide Hotel Taichung Ziyou)

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Automated check in was interesting but there were attendants helping so not sure the purpose. Room has wear and tear. AC was weak. Breakfast wasn’t appetizing with limited selection. Wifi was slow. Overall ok for an over night stay but certainly not great.

The location is convenience. Close to Train/bus station, and Taichung beautiful park.

The staff at the counters were abit inflexible with the check in process but all’s good eventually. The room was big, clean and spacious, and the toilet was even more spacious too! Requested for some amenities and the items were delivered through a robot, very very cool :)

It’s the biggest hotel we have had in Taiwan. Bed was big and comfortable. There’s no carpet in the room, floor was really cold. Nothing much around the hotel but most malls are within 20mins taxi journey.

Great location for exploring Taichung.

Towel have smell, housekeeping no change of bedsheet. Location more on Vietnam and Indonesia food, no local food around. Transport all walking distance about 10mins

Easy check in, courteous staff, good rooms and a great location. Would stay again.

Hotel was overall dirty : stains and food crumbs on couch and linens, sticky and unwashed floors, humidity smell in the shower, mold on ceiling, dirty toilet and glass surfaces, dirty and stained carpets in the hallways. The lobby floor had a big spill of coffee on the floors for two days, without anyone washing it off! Luggage “keeping” area is just an unsupervised area near entrances, important to note if you plan on arriving before 4 PM check-in. Staff were helpful, friendly and tried their very best to communicate in English, breaking down the language barrier. We were grateful for this, although we fully understand being the foreigners. Location is good, near train station, with many restaurants and cafés around, being quite central. However, note that it is located directly in front of a KTV, so it got pretty noisy over the week-end, but got much quieter on Sunday! Although we didn’t mind at all and it did not cause us any inconvenience, hotel is located in a neighbourhood with many abandoned buildings, and may not appeal to all, since it appears to be in a less favoured area (we saw quite a few women who were selling “services” around the hotel). It then made sense on why the rooms could be rented for only a couple of hours… Overall, due to lack of cleanliness, would not recommend or return.

The room was great, clean and spacious. I would have enjoyed the stay if it were not for the receptionists and the whole check-in procedure. We arrived early, wanted to store our bags and head out to explore. Their baggage storage area was only a ledge by the wall next to the washroom which ANYONE can get access to. We were quite uncomfortable with that but our bags were just too heavy to carry around. We approached the front desk much later and asked to be checked in. The reception looked up, pointed at the machine right in front of her and said, "Check in yourself please." I expected some kind of greetings but oh well, maybe they were busy. We had trouble looking for our reservation and no help was offered until we asked. The receptionist found our reservation and said in a condescending tone,"You couldn't find it because you didn't pay." I was offered the choice of paying upon arrival when I booked. I did not know it would cause a problem and be spoken to like that. We were given instructions hastly and by that time, we too did not want to bother the front desk anymore.

The hotel has minimum services