Antica Residenza dell'Angelo

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The air conditioner barely worked. The temp in the room was 28.7 C

The photos of the terrace are not accurate and falsely advertise the property. It’s the main selling point but when the owner replied they said that it hasn’t been accessible for 2 years. There is a dishwasher but no plates or silverware. We could not find a corkscrew and when I asked I was told that they do not provide one because they prefer their guests don’t drink alcohol in the rooms or eat meals because of the furnishings. Also it says there is a restaurant. There is not. When asked they said that there is not one but there are many around. The room itself was very large. That’s the only good thing I can say. Housekeeping came in daily but just cleaned the bathroom and made the bed. Glasses weren’t replaced and empty bottles were not thrown away.

center of Lucca, self check-in which was very easy to follow room was wonderful, clean and quiet, even though so central - hosts were excellent and incredibly helpful

The positive is the room is spacious and comfortable. That said, their completely automatic system needs a lot of improvement. I couldn't read the messages they sent me through Expedia (not their fault) so I sent text messages and email asking them to contact me one of those ways. (They didn't answer the phone when I called.) I never received a reply, but got more Expedia notifications from them that I couldn't read. I managed to get the online check-in link from Expedia, but it only gave me error messages. When I arrived at the property there were two other people waiting because the automatic check-in system wasn't working. When a man arrived and got it working he still had to talk us each through the check-in procedure, repeating several times, "è completamente automatico." My room, as nice as it is, is up 4 flights of the steepest steps I have ever seen, so if you don't do steps well you may want to reconsider it. The Wi-Fi is slow and sporadic. And one more little but annoying thing, there was only one hanger in the closet. All in all, I think their "completamente automatico" system needs more than some minor tweaking. That frustration, together with the steep stairs, is why I won't return.

Truly one of the best hotels we stayed in in a three week trip through Tuscany. The room was bright and airy with a super comfortable bed, lovely view, and excellent bathroom. The location couldn’t be better!

Firstly it's in a great location right inside the beautiful town of Luca. Please note there may not be anyone around when you check in. Their website says there is someone there between the hours of 3pm to 6.30pm but we didn't see anyone and believe it is false advertising for the owner to put that down in his website.. Therefore please have your passport to scan and follow the instructions. I would much rather see humans but automated entry seems to be the way it's going. Everything is fine unless you have issues which we did. The main issue was the lack of hot water which made showering impossible unless you like intermittent cold with a little hot every now and again. I sent email requests before arriving which weren't answered and then asked for the hot water issue to be fixed but no reply. After 4 hours without reply I decided to call via WhatsApp and thankfully the owner answered and came to the apartment. He tried to say that the water issue wasn't a problem but I got him to look in the boiler room and he eventually agreed that it was at the wrong setting and fixed it. We also asked for coffee and tea which wasn't provided even though we they provided lots of sugar. But the next day we still didn't get coffee. It's only a small thing but it felt like we were an inconvenience to the manager for asking. I don't usually complain but felt necessary to leave a poor review. So if you have to contact the manager contact him via WhatsApp..hotels.com messaging doesn't work

We were only in the area for one day, so we chose this hotel purely for convenience and somewhere to rest. Unfortunately, the experience was terrible from the moment we arrived. When we got there, the front door was locked, which was already unusual. I checked the Hotels.com app to see if I had missed any instructions, but there was nothing helpful. I repeatedly called the contact number listed and got no response. Eventually, I received a message from the hotel via the app with a door code and some vague instructions. Inside, there was no receptionist just a very basic self check-in machine. After entering my details, I was unexpectedly asked to pay an additional €60 on top of what I had already paid. This was never mentioned beforehand. I tried calling every number provided, but again, no one answered. It got to a point where we did not even check in, and had to leave the area which wasted both out money and time. I then received an email, to ask us to review our check in process, which we did not even complete. Overall, the lack of communication, hidden charges, and poor check-in process made this a very frustrating experience. Avoid this hotel at all costs.

Lucca is a beautiful city and this property was in the heart of all the shopping and walkable to museums and cathedrals. The check in and out was automated so we didn’t have interactions with the staff.

property is full self check-in. Lots of stairs but it’s old Italy so as to be expected. Room was on the larger side but view was of a back alley/restaurant unlike the pictures in the website/booking. I had try to contact them many times without any reply other then an auto response to “let them know if i needed anything”… got back to our room on our second day and the power would not work, luckily ran into the owner in the hallway. She was helpful but if not for running into her at the perfect time i’m not sure how we would have gotten that working. Website and booking said breakfast was included and that was not true. Overall it was clean and in a good location but would probably not recommend.

Great hotel with easy self check in, rooms are really spacious and clean. Great location!, really central/ be prepared it is noisy at night from the streets due to location- so bring earplugs.