Wyndham Alltra Playa del Carmen Adults Only All Inclusive

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Great stay with excellent service! We were very happy with our overall stay here. The staff was incredibly friendly and the food was absolutely great. The property itself is a little bit dated and could use some updates, but it didn't take away from our experience. We'd definitely consider staying here again!

It’s a beautiful resort, all the staff is friendly, they maintain the place spotless, one thing I didn’t like, it’s the amount of raccoons that roam around the resort.

Clean room. Excellent staff,respectful, kind,they were able to help all the time. Great pool and activities. All the food in each restaurant was variable , and so delicious. I highly recommend this resort. I hope to go soon. It's a great place for adults vacations.

Great service from start to finish.

I absolutely loved the property but the elevators were out of order the entire 4 days and I didn’t plan on all of the stair climbing while on vacation The food was ok but could have been much better

We liked the pool activities, and events on the resort. We loved the activity instructors. We loved the cafe. We did not like how we were significantly restricted to making reservations for all restaurants instead of just going in whenever we wanted. We were also restricted in which food we could eat at the restaurants, which was very misleading considering the pictures on the website. Some of the front desk staff were not warm when we approached them with questions or needed help, so customer service could’ve improved with that. But all the other staff were very nice.

Great location by near the tourist district, if you want to get away from the resort for a bit to explore other restaurants, shops, bars, etc. Elevator was down the entire week we were there, but they were good in moving us down to another room (upgrade without the charge). Staff was welcoming and helpful. Food was above average. They could do a better job of cleaning the tiles around the pool, plus update their painting of the walls and such (too many patch up jobs or not thoroughly enough). Other guests varied greatly on their reasons for being there; relaxation, party, honeymoon, etc. It is on the quieter side, without too much energy (especially in the evenings). Overall was a good experience and good for the price/location.

Room was always kept clean and fridge filled with drinks. Staff was very polite, but I think there needs to be younger more energetic staff. Group of young guys don't want an old man waiting on them, and vice versa. Need young energetic guys and girls at the pool, like at Ocean Rivera Paradise. Pool was gorgeous and swim up bar was always nice.

Everyone was so nice and always helpful. And always tended to your needs. The food was delicious, and the room was excellent.

More English speaking staff and better control of the raccoons