21c Museum Hotel Kansas City (Hotel Savoy Kansas City, Tapestry Collection by Hilton)

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Had a great stay! Hotel was clean and well kept.

The room was ok if you like staying in a jail cell. At least that was the same view. They blame it on 3rd party booking. But in reality they should have said hey this is what your room will be like, but we can offer you a better room. Nope the desk did not. Staff friendly and helpful til time to check out, she was not nice at all. The lack of ice machines was super inconvenient. Had to call room service or go to front deck. Having the rooms advertised with mini bars and than being told later that the hotel did away with mini bars was frustrating also. ( change your website info ). The bar not opening til 5pm was super strange and closing at 11pm on a Friday and Saturday was just as strange. I also felt only supplying 1 towel for each guest was dumb. Sure you can call desk for more but have to ask front desk for everyone is weird. Just seemed to me that a upscale hotel as this could be doing a lot better. I mean we are not talking about a $100.00 per night hotel here. Way more than that. Do better!!!

Stayed on the 5th floor, no hot water until our second shower & it still took 10 min to get warm & apparently the fridge doesn’t turn on until you put something inside it but bye morning the things were cool not cold. Ice is available but all the way down to the front desk.

Beautiful historic hotel with lovely staff and jazz playing in the lobby. Location in a quiet area a bit away from the centre of the downtown action but still close by. KC exceeded all of our expectations and the hotel did too.

Nice hotel, kind staff, cool gym

Great staff and nice rooms

My family enjoyed the historic charm and well maintained property very much. The property could use some vending or a little more of an expanded snack bar or in room mini-bar but this is a triviality since there were many restaurants within a few blocks. Overall we were happy with our stay.

Chose this place for its unique history and location. Was disappointed to say the least. The thermostat didn't work and despite repeated calls we slept in 80+ degrees. Housekeeping didn't fill empty body wash dispenser or restock water. Our traveling companion had a toilet that wouldn't flush. We had to change rooms at 10 pm. Not the usual quality of a Hilton

Nice renovation of an historic property with convenient location

Super comfortable room but it got super hot and when I called the front she really didn’t offer help. I asked for a fan which was not available, it’s a cool hotel overall just needs to fix some AC issues.