Holiday Inn Express Hotel & Suites Houston-Downtown Conv Ctr, an IHG Hotel (Best Western Premier Houston Downtown/Convention Center Hotel)

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The pool was nice and warm but the hot tub was like barely lukewarm and running. I don't know what the deal was. The Best Western Premiere should have free complimentary breakfast not something you have to pay for. But I know that's how the whole operation works. Plus we were charged $95 from August 2nd to the 4th and we don't know what it is cuz we checked out on the 3rd. Plus the fact that we had to pay $100 a night for parking in a small parking lot which is ridiculous!!

Drove in from Tuscaloosa Alabama so my son can apply for his Visa to go overseas to play basketball. Ahmed was awesome. From checking me in and giving me the pros on downtown Houston. Much love from Alabama Ahmed. Next time I come back I will definitely stay here!!! ❤️

Clean rooms, nice amenities and close to everything downtown.

It says parking is included. It means the parking lot is included you still have to pay for it.

First off, booking online says that there is free parking however, once we arrived we were told there was a $20 fee that’s not updated on the website yet. The only reason we booked at this hotel was because of the free parking, we had an event nearby that we were attending. There is construction being done in the area and it’s just one big mess! There’s also this huge pothole when entering the parking area. Your car will feel it if you don’t see it in time. Room was not very clean when we arrived, carpet was missing on the corners of the room and the restroom didn’t look like it was cleaned very well either. Also, there was loud music being played all night and all the traffic noise will keep you up all night. I was so glad when it was time to check out.

We felt very safe at the property. The rooms were clean & spacious. The staff were very helpful with restaurant recommendations & directions. We were charged $20 for parking & the information on the website said Free Parking.

Very nice facility and great staff

I had a great stay but a couple of issues. I enjoyed it room, it was clean bathroom was nice and the bed was so comfortable. The ac unit in the room worked wonderfully, we kept it super cold during our stay which helped after walking around in the heat. I was disappointed by the construction going on, not the hotel's fault at all but should be mentioned if you're planning a trip soon there is very loud equipment outside and it makes a walk to GRB a little longer. One thing that bothered me was that is advertised here that parking is free and it is not, they charge$20 per night per vehicle which isn't terrible but it was not planned for. Breakfast is not complimentary either.

BEWARE: Expedia says the parking is included but the hotel doesn’t actually offer it it’s was $20 a day. The person at the hotel said they repeatedly asked Expedia to remove that from their website as i wasn’t the first guest to ask why i was charged for parking when the parking was supposed to be included. The room was clean and the staff helped out whenever i needed some but they need better pest control. There was a dead roach on my rooms floor i killed before i left and the pool must have had more chlorine that necessary because a family who used it that got in the elevator with me it stank of the chemical. The parking lot in the back needs some maintenance as i hit the bottom of my car even when i drove slowly through it when leaving and I knew it had terrible conditions i still hit it.

Nice location with good price tag