Springhill Suites by Marriott Charleston Mount Pleasant

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Pillows were not the greatest but everything else was great!

Excellent customer service. Pool smaller than expected. Bathroom in center of room…with sliding doors. Not too much privacy for using the toilet.

The pool was quite small, and the floor in our room was soaking wet from a leak in the A/C unit. The staff were friendly and helpful whenever we needed assistance, and the breakfast offered plenty of variety and was delicious.

The pool is an algae green color that was very off-putting to my children. The maid service was absent even after we called the front desk twice to request maid service. Children were running up and down the hallways all night long— which is no fault of the hotel. The beds are horribly uncomfortable.

The windows in the King room that separates the couch area & bed area, were ratting so hard in the morning I thought it was an earthquake... very loud and thought they were going to break. We called the front desk & we were told it was the washing machine & dryer so basically just too bad. Also, the Netflix didn't work. The king bed felt more like an air mattress than what is "normal" for Marriott. Would not choose to stay here again, especially for the price. We primarily stay at Marriott because we know they should be consistent but not this one.

The rooms had low and lumpy beds. The breakfast had non-traditional meats for breakfast and they charged a parking fee

When we arrived our room I guess was double booked, even though we’ve had our room booked for months. We didn’t get the room we booked so space was tight and the key card maker was broken so we didn’t have room keys for our stay. I’m curious to see what kind of ‘reduced rate’ they provide when they put money back in the bank.

I recently stayed at this Marriott property and left feeling disappointed, especially given the reputation and standards typically associated with the Marriott brand. The first issue was the check-in process. There was a significant delay because staff appeared unfamiliar with the updated computer system. We were told the system changes had occurred the previous week, yet signs regarding the updates were still posted throughout the hotel. Unfortunately, it seemed many employees had not yet been adequately trained, resulting in long waits and frustration for guests. The front desk also appeared understaffed, making matters worse. During our stay, room service and housekeeping were nearly nonexistent. Despite multiple requests, our room was never cleaned. Garbage was not removed, clean towels were not provided, and basic housekeeping services were unavailable. While I understand staffing challenges can occur, communication and follow-through were lacking. The room itself was acceptable, but attention to detail was missing. The shower contained two shampoo dispensers and one conditioner dispenser, but no body wash, which was an inconvenient oversight. Overall, the hotel was okay, but the service fell far below expectations. For a Marriott property, I expected a much higher level of customer service, housekeeping, and operational efficiency. I hope management addresses these issues, as they significantly impacted what should have been a comfortable stay.

Everything was great

Clean rooms, plenty of space, staff friendly and helpful. Close to museums that we were visiting. Overall a very nice stay