SureStay Plus Hotel by Best Western Tempe University (Baymont Inn & Suites by Wyndham Tempe University/Phoenix)

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Absolutely. Nothing worked at this property, they just changed the name probably because of pool reviews before. Inside the room. There was no hot water, broken toilet, the microwave didn't work, stains on the couch, it was dirty and the floor was disgusting and sticky. Last thing, not even the coffee maker worked. In the morning the breakfast was out of everything including coffee. I'm not joking. This place is absolutely terrible and they should not be in this business. Unfortunately. If this is how they're taking care of their guests. They told me that their quote" general manager" would call me to refund my money but no phone calls yet and I'm not expecting. Place is awful, stay away if you want a decent place that you can actually sleep and take a shower.

We parked in the back since there is no parking in the front and walked to the front lobby in the 109 degrees heat. They gave us a room in the second floor with elevator broken and the room was occupied or had not been cleaned. We opened the door and the TV was on, trash on counter and beds undone. We quickly walked out, didn’t want to find someone in there. We walked all the way back to the lobby, and waited 20 minutes in the lobby to be helped while we were sweating since there was no AC in the lobby. The front lady kept telling guests they had no rooms available (it’s a Monday!) and the ones that may be available are mostly in the 3rd floor and elevators don’t work so the only option is take the stairs that are outside in the 100 degree heat. Would not recommend this place. Find somewhere else. We had to leave and went somewhere else that night that actually had AC and working elevators and rooms available. I was told I would get a refund but didn’t.

First off, it’s not Baymont. The motel has a different name. Upon check in, waited over 20 min for a staff to finally show up. The rooms were terrible! Floors were still dirty, some trash here and there and the room smelled gross. I didn’t feel safe there. We just packed up and I tried asking for a refund with no success and went elsewhere. Will never go back.

Had to change rooms 3 times. None of the rooms had working phones, and the AC was broken in 2 of the rooms as well. Spent the first 2 hours of my less than 24 hour stay moving rooms. Front office personnel was rude and unprofessional

Don’t even know where to start! Do NOT stay here!! This place is nothing like you see in the pictures. After check in and going up the broken hazardous stairs to our room, we were unpleasantly surprised with a dirty room. Crumbs on the counters, floors were so dirty and cigarette burn holes in the bedding!! The room reeked of cigarette smoke. There was no hot water our entire stay! microwave & telephone didn’t work. They only gave us 1 hand towel & 1 bath towel for 2 people. Asked for extras but was told they didn’t have any!! The only positive is the fridge worked! Definitely do not recommend

Only complaint I have was the breakfast there was none.

Heads up. This property is under a soon to be different name according to their current sign (ASU extened stay?) and is nothing like the photos. We immediately looked elsewhere. This is not a Baymont Inn like the photos show and in other searches shows up as a Howard Johnson. We were very concerned and did not feel safe at the property.

There was a shortage of all towels to include: wash clothes, bath matts, hand towels and regular bath towels. The couch and ironing board had multiple stains and the microwave would light up but not heat anything up. The bedroom AC was non operational either. The refrigerator worked well and was very clean and the living area AC worked well.

Had no Hot water the 2nd night of our stay. Told the staff at noon and came back at night and still no hot water. Had to take a cold shower. We only had 1 set of towels for 2 people. Typically you get at least 2 sets of towels in every hotel I have every been in everywhere. The bed appeared to be remade and not actually cleaned as there was hair and debris in the sheets. The price was reasonable so we didn't raise hell but no hot water, come on man do better.

Didn’t end up staying, just ate the cost and stayed somewhere cleaner for the night.