Best Western Premier Historic Travelers Hotel Alamo Riverwalk (Hotel 1914 - Historic Alamo Riverwalk, an Ascend Collection Hotel)

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Room was very nice, big and clean. Staff was very helpful. Breakfast was nice.

We loved the historic ambiance while still being updated to today’s expectations of quality.

The Room was too small for a KING SIZE bed, No Room to move around or to put your stuff, The bed took up all the room just enough to get on the bed, Room 310 it needs a single bed or a Full-Size bed. Parking charged me over $100 dollars when they told me a different price, we arrived late Friday evening and left Sunday morning, Never again at this location.

Everything was great but we did have to ask for a fan just to have air circulation. The lowest the thermostat went was 67 and we are chunky so we needed extra air. Definitely on planning on staying again, it was walking distance to pretty much everything we did.

Brian was helpful explaining parking and taking care of our vehicle. Leeza was great taking care of us at checking in and check out. She was friendly, helpful and professional. Room was clean, and comfortable. It was not a large room but it had everything you need. It was also close to river walk and other sites im walking distance.

They don’t respond to customer inquiries

For the price, this was a good stay. I was a bit taken aback by the size of my room; it was much smaller than I imagined (and the elevators as well), but it was indeed functional. If I were looking for a "room", I would go back. If I were looking for a NICE room, I would shop around a wee bit more. Parking for $40/night (not including the gratuity) was also a bit unattractive, but I understand it was downtown. That's still a bit steep just to move a car across the street. Other than those things, I have no real complaints.

Hotel 1914 was true early 20th C. flavor with some modern updates .It has character, which most modern hotels don’t have . We found everyone we met to be helpful and friendly .

The pictures and the price were very misleading. I paid almost $200 for one-night, a last minute booking. When I arrived I found that the hotel was dirty. Smudges everywhere, dirt on the floors in the lobby, everything looking worse for wear compared to the (probably AI edited) pictures on Expedia. The room I was assigned was a single king on the 7th floor and in the hallways the carpets were caked with dirt and lifting off of the floor on the steps. When I got into the room it was TINY, dated, dilapidated, and smelled like an absolute ashtray. Mind you, I was not expecting a brand new hotel and actually like historic hotels generally. I was disgusted and returned to the front desk. The clerk did offer me a bigger room, but I was less upset about the room size and more so completely grossed out and dissatisfied at that point so I declined. I am still waiting, trying to get some kind of refund. I would not recommend. They desperately need to clean and update this hotel, or lower the prices and quit catfishing with their photos.

Very clean room. Front desk people were friendly and courteous