Mountaineer Casino Resort

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The hotel is GORGEOUS! The rooms are beautiful and the amenities are wonderful. I loved the casino (it didnt love me) and the restaurants on site were very good as well. My ONLY complaint was the nasty old lady working the late shift at the check in counter. I did not get her name but she was so awful, rude and miserable her coworker Kylie however.. she was a sweetheart and working her butt off still remained kind and helpful even when the nasty lady snapped at her for asking a question

The Paint was peeling off the ceiling. The toilet is leaking. The restaurants are closed during the week or open later for lunch, so difficult to get breakfast. The old part of the hotel definitely needs some upkeep. If you’re planning on staying at the mountaineer, I would recommend requesting the newer part of the hotel. We’re just staying down the road at the Wyngate.

The hot tub u say is a hot tub is a cold tub and the room was very out dated

Very clean room, very funny casino. Only downfall was I got a handicap room for my grandma and the room was at the end of the hall.

Spacious room and close accommodations

The bathroom door had some splatter on it that was a little gross. Staffed were very friendly and helpful with questions except for the customer service lady who was rude when I was signing up for the membership card. Vicki the bartender was welcoming and fun. Spa could have had some water or tea sitting out in the open area. Cindy, the massage therapist was amazing.

Rooms were terribly dirty. Called to hopefully change rooms. Was told they were short staffed and I wasn’t the first caller to say this. They send the cleaners to come clean it but we declined. It would take them an hour to clean up that room.

The place was run down, stayed in a room overlooking the pool with a balcony and large window that has not been cleaned in years, was filthy, smudges smears all over the walls, doors not just dirty but greasy! mirrors looked like they were washed with a dirty rag with Carpet in hallway and in rooms were sticky and gross, First floor entry door was broken cut my arm on it when I left the building because of jagged piece of metal sticking out! Food was dam near not existent, most restaurants were closed. bathtub did not drain properly while taking a shower, you end up standing in a foot of water before your done showering. On demand did not work called the front desk they told me that happens a lot and no one can figure out why? Like ever… we stayed on a Thursday and Friday, main restaurants are not open! no horse racing, no entertainment, Left Friday night at around 11pm, did not want to be there any longer! After reading this they should refund my money! But I am sure they won’t they don’t even care about the upkeep on the property…. No stars just zeros

Restaurants closed at believe 8 way to early for a place that stays open 24/7

Expected more of a room for $200.