The Grand Hotel Hurghada (SUNRISE Crystal Bay Resort - Grand Select)

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This hotel is top notch. I opted for the posh club upgrade and the level of service and attention was phenomenal

First room wreaked of paint. Second room had a broken, noisy extractor fan in the bathroom. Third room was ok even though the TV wasn’t level. Restaurant prices are different to the ones advertised on their website. Constant banging from maintenance work. ‘Local spirits’ aren’t great and seem watered down. Ironing board and iron took over an hour to get to my room. Had to wait 15 minutes for a coffee in the messy cafe that attracts the birds. Food is good and the restaurant staff are pleasant but this isn’t a 5 star hotel.

It is far from central Hurghada. But Ubers are cheap. :)

Old rooms

We upgraded to the Posh Club, allowing us to have our own cabana which had a safe, ceiling fan, outlets, and your own mini fridge. I had a spa treatment (thank you, Nancy!!) and it was incredible. Every person we encountered made our trip memorable. The concierge service is a piece I would say needs enhancing. Any time we asked for something, it was done begrudgingly. The day we checked in, we specifically asked for an offsite Hurghada excursion - both verbally and 5 times over the course of 3 days within the texting communication piece - and our butler never booked it. We had to book it ourselves. This lack of communication, prohibited us from experiencing more of the amenities on the property. That was a letdown. Overall, it is a beautiful property and a great spot for families with children (young or old) or if you are with a bunch of friends, like us.

Room was nice and staff were really helpful

Faultless

Stunning!!!! Honestly not one thing to say. Food was amazing, loved the cocktails. Staff were brilliant.

Rooms tired, need update, especially bathroom. Public toilets not maintained, many toilet seats broken.

Beautiful stay, nothing bad to say about it. Would recommend.