Best Western Plus Lackland Hotel & Suites

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Upon arrival, I was not placed in the room type selected and paid for in advance. The pictures on website look really nice and the site has a rating of wonderful. I typically do not stay in hotels with ratings less than wonderful, excellent or exceptional, especially when its a 3-star hotel. I've stayed in plenty 3-stars that were truly wonderful and above. However, this location should not be categorized as wonderful. The room decor is old, the lamp shade in our room was torn and stained, one of the towels was stained, carpet needs cleaning. The elevator from the first floor was not working and the concierge had to let you up each time you needed to move from the first floor to above floors, most times during ourcstay we took stairs to third floor. I requested/paid for an executive king suite with walk-in shower. I was told there weren't any available and was placed in a double queen with regular tub/shower in which the shower amenities are in a rusting state and needs replacing. Overall, i will not stay here again. I should've followed my first mind to reserve a room by the Riverwalk.

Great stay. No complaints. Stumbled upon some wildlife there. That was about the most exciting/exhilarating thing overall. For context hotel is located in a wooded area so its to be expected that wildlife would be in said area. We ran into a juvenile rattlesnake, western diamondback to be exact. Front desk was alerted. Hopefully they relocated said snake over something less savory such as ending its life. Snakes eat pests so i let them be.

My first room Felt damp and muggy. Sheets felt damp. I’m assuming from the humidity . After pulling my bedsheets back you can clearly see hair . sheets had not been replaced. after speaking to the staff in the front, they were very accommodating and changed my room quickly. Second room was not very much more pleasing still very humid in the room and shower floor I would never go bar feet. Just didn’t look safe. I wouldn’t even go bare feet on the carpet. Extremely disappointed pictures made it look extremely nice and low kept. Staff was very friendly wasn’t even mad at them. They are just paid staff it’s the owners that’s need to do better. Also not the cheapest place in town either

The staff is great and the location was perfect for its proximity to Lackland AFB. However the elevator was constantly OOC and the breakfast was meager and did not open until 530am but their staff told us that we should leave the hotel no later than 540am to make our son's graduation from BMT. The facility is tired and the room very average. The air conditioning controls were unavailable and we froze to the point we had to request additional bedding. If not for its location I would not recommend it. However, for convenience to the base it was good for us due to the heavy traffic. Pool was nice and had a hot tub.

Workers are very helpful and the place was clean but when we arrived our room was locked from the inside latch and we had to wait 45 mins until we could actually enter our room.

Safe

Property was great for the price & close to Lackland AFB. My only gripe would be the shower. Instead of a curtain you get a glass wall that it’s about half the length of the shower which allowed a lot of water to reach outside of the shower.

La senorita en recepción y la señora del desayuno fueron muy amables! El desayuno es bueno. Me fascinó su máquina de cappuccino. Definitivamente me hicieron sentir cómoda y como en casa! El hotel para ser un best western definitivamente necesita poner más atención en sus estándares de limpieza. La encargada de limpieza mal encarada, nada amable y nada profesional, les notifique de un incidente con la limpieza y ni siquiera ofreció disculpas. Pero en general disfruté mi estadía después de que yo misma (por que así lo decidí), desinfécte toda la habitación. En la foto muestro el por qué! Pero en general me gustan mucho los Hoteles de la cadena best western solo no se que está pasando con sus estadares de limpieza!

Clean room Staff Breakfast An overall great experience.

Very helpful/accommodating staff. Very knowledgeable of BMT graduation events. Hotel is conveniently located near Lackland AFB. No interstate travel required to get from hotel to base. Room was a little rundown but overall, it was clean. Will book again for future visits.