Marriott Marquis Washington, DC

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When I checked in, I asked her front desk a few questions. One question she as about the free breakfast. They said I was not eligible for the free breakfast but online through the Expedia website and advertise that I get free breakfast. I explained that to the front desk. They said they’re not aware of it and the conversation did not go any further. After staying there for three days, I noticed that the room was not cleaned so when I bought it the attention of the front desk she shrugged her shoulders and said they only clean between 2 to 3 days a week. I explained to her that this is my third day here I never was not cleaned. Nobody was ever sent to clean the room after that conversation. Since the room is not clean we ran out of clean towels. I called the front desk when we got back late Thursday night after 11 PM. The front desk she said that she would give me free towels, but they would not send them to the room. I would have to go myself and get them. Finally while leaving on our last day we walked past the valet. The valet were cursing and screaming at each other 10 AM in the morning. As a paying customer, I was not offered the amenities and services that a normal hotel offers. Hopefully the manager can see this and address these issues with his staff.

The location is convenient, however the customer service sucks!

:)

Great place to stay in DC.

This property is not well managed. They did not have any rooms available at 4 pm for hundreds of guests on July 4th who sat around the lobby or left to attend the fireworks. Hundreds of suitcases were piled in the lobby for hours while guests were refused rooms until late at night. They will take your money, but they will not actually deliver the room when you arrive despite telling you it will by ready by 4 pm. This is not worth the money or the extra $35 resort fee that is actually $40. The staff are not honest about the problems and I feel for them - management is cutting corners by not hiring enough staff to clean the rooms that are not empty until 1 pm for Marriott members.

Very nice staff, hotel is clean. Furniture in our room was outdated, not in the best condition.

From the moment we pulled up to the moment we left the entire staff were all very helpful and friendly. The hotel was nice and clean with comfy beds. They also have a nice restaurant with good food as well as a Starbucks and a small store. Will definitely return when visiting again.

For tourists or visiting for work this hotel has many amenities. Hotel is clean. Room service would be nice, but there are many dining options nearby as well as service from Uber Eats, Doordash, etc.

Very large hotel with helpful staff and clean rooms. Nice location.

The room was spacious, bathroom was a little tight and AC did not work the last night we were there. Called several times and sent a message to front desk but never got an answer back. The next morning the AC began to work again. When I mentioned it at checkout the hotel front desk man just replied with he was sorry that happen. It was also one of the hottest days of the year. Breakfast was great and lunch in STK was good too. The property was very clean.