Le Meridien Chongqing, Nan'an

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I am disappointed by the staffs service they are not attentive to our need etc room is hot and when we ask them to make the room cold it was not met and when we ask them to assistbus to get transport to airport it was not met

Air conditioning is unbearable, 28c throughout the stay. Power sockets barely workable.

I booked a weekend (3 nights) at the Le Meridien Chongqing Na'an purely based on the fact that I have only had excellent experiences at the Le Meridien Taipei. I arrived late on Thursday night as I caught a flight after work in Hong Kong, and got in at midnight. After making a quick stop for food, I went to check in at around 1:45am. I was told that although I reserved a non-smoking room, they only had smoking rooms, and the one I was assigned has already been "cleaned" of the smoke. I pushed back a little, but to no avail, so I stopped resisting and wanted to go to sleep. When I got to the room, the smell of smoke was extremely strong, to the point of making me wanting to vomit. I quickly went back to the check-in desk and told them that the room was unacceptable. A more senior person came out, but she was equally unhelpful in presenting me with any alternative options. Completely exhausted, at 2:30am, I gave up and went back to the horrible room and tried my best to both email and tweet Le Meridien hotel group. I got one email response stating that the hotel is a smoking hotel, which was both unhelpful and unacceptable. I got a separate tweet reply saying they were working on the case. The next morning, I went straight to the front desk and was given a different non-smoking room. The new room was a huge improvement, but the toilet was obviously a smoking area. I will NEVER stay at another Le Meridien brand hotel again. Now, not even Le Meridien Taipei.

I have 2 complaints about the hotel. The pool was empty the whole time I was tr here and I didn't see anyone working on it. the 2nd complaint was about the room a/c. Some days it worked well, most of the time it was half assed. The first time I complained about it, they sent a repair man up right away to repair it and did. The next time they sent a maid up to open the window. Not a good fix. traffic noise, humidity and crappy air quality made it worse. The rooms are clean, a good size, comfortable bed, maid service excellent. dispite the a/c issue, well worth the stay.

Amazing stay. Love the decor. Great staff.

It was awful. I'll never stay in this hotel again. Right after check in something happened to the power in the hotel and apparently affected the AC for the entire building. And, it was unusually warm during my stay, as a result I was how (room was 27.5C!) hot the entire time and got little sleep. They even changed my room, but that didn't help at all.

The overall stay was okay but for Le Meridien we expected more. Although there was a free cup of coffee that could be redeemed in the coffee shop on the ground floor, there was none in the room that we could make ourselves. That was a little inconvenient. The breakfast food was a complete disappointment. We arrived at 10am (closes at 10.30am) so we weren't really late but all the food was dry and what seemed like leftovers. Finally for a 4-5 star hotel, the staff spoke very poor English. Calling the operator from the room was hard as they didn't speak much English. The room itself was fine and the hotel was clean but the food and amenities in the room, plus the lack of English were disappointing.

Good stay in a lovely hotel. The hotel is of a high standard and the modern room I stayed in was really nice. Reasonable gym and nice pool, although they make you wear a silly cap! I didn't have breakfast but lunch was very nice, although quite expensive for China. Location is good, with shops very nearby and a Starbucks around the corner! Free internet and a movie channel on the tv with English Speaking movies also free. Overall a nice stay in a high quality, great hotel at a great price.

We arrived late at night after a delayed flight and were met with an offer of a delayed checkout before our similarly-delayed cruise the following day. 4pm for no extra! How good is that? Right next door is a shopping district covering the highs and lows, everything that a traveller might want to buy was there. Especially, there are restaurants ranging from street vendors to top line - dozens of them. Of course, we only sampled two, but the competition keeps them up to the mark. My wife and I cannot fault this establishment. In closing, their rates were far below some of their competitors in the 4.5 to 5 star range.

Very good accommodation experience. Well trained and happy staffs. Room is comfortable. Service is excellent.