SpringHill Suites by Marriott Cleveland Independence

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Check in and check out was very easy and efficient! The breakfast buffet had a nice selection of hot and cold items. Plenty of space to sit and eat. Our hotel room had mold in the shower and it was clearly not cleaned well with previously spilled drinks not cleaned and leaving sticky residue by the ice bucket and cups.

This site was acceptable, but definitely not up to Marriott standards. When we arrived the room only had one towel (there were two of us), and had no shower gel or hand soap. We went a day and a half with no hot water after being promised it was being fixed. We ended up changing rooms after a search for a room that did have hot water. Then the internet went out and was still not working properly four days later. We were informed at check-in that room service was done every other day, but during our five night stay we only received service once (on day four) and that only included towels. The bathroom floor wasn’t washed or the carpet vacuumed nor was the trash emptied. Very disappointing stay.

Great location and price. Some staff could be a little nicer.

I did not have a good experience at all very disappointed. Last time we stayed it was perfect I’m not sure what happen this time.

The check-in was terrible, the administrators laughed and went about their business, they checked us in 20 minutes after arrival without telling us where the elevator was and what floor the room was on. When we went into our room and opened the fridge to put our groceries in, the entire fridge was dirty, unwashed, with chocolate milk residue and left overs. The next day I needed to join a conference on zoom for this I needed internet and I couldn't connect, so I called the reception desk and they told me that I had to call the company that services the hotel and deal with this problem myself. Plus the hotel room smells very stale and stagnant air. I travel a lot, but this is the first time I've come across such a horrible hotel, I really don't recommend it and I'm shocked.

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Clean room and helpful staff. I would stay there again,

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Clean, close to everything. Just 12 mins from downtown. Bar was nice. Staff was friendly and helpful and thr bed was super comfy!

Great hotel and great stay. The only issue for me was the cleanliness, or lack-thereof, in the shower. There was hair all over it. On the corners of the floor, hanging from the dispensers and the wall rack in the shower. Personally grosses me out. Other than that, the room was clean.