The Chicago Hotel Collection River North

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Staff were unfriendly and unhelpful, if you were able to find them. Drunk kids yelling in the halls at 4am. A room that felt more like a jail cell than hotel room. If you are looking for a hostel with zero amenities, you may like it. Otherwise, try someplace else.

Hotel was convenient and the room was very clean. Only issue was the hard floor that made things noisier than it might have been had there been carpeting.

The staff was never available. Beware! There is no Iron, no microwave, AC doesn’t blow well to it stays hot! Parking is high. The area is unsafe. I was supposed to stay for 3nights, I came in a 12am from Texas and checked out a 7am the next morning! Went downstairs to check out and guess what no staff! You will be on hold forever and routed to a Voicemail. Stay Away!!! I’m requesting a refund for my stay! Worst stay ever! And they are staying no refund?!! I will call the news on this place if I don’t get a refund.

We checked in shortly after 2:00 PM, got to our room 209, and noticed it felt oddly warm. Turned on the AC; set it to cool. Left to go about our day and came back around 8:30. Well, we walked in, and it was still absurdly warm. We could hear the AC blowing, but it certainly wasn’t cooling anything off. The thermostat had a nifty mode to let you see the set temperature, the temperature of the room, and the temperature outside. The set temperature? 64. The temperature of the room? 79. The outdoor temperature? 165. Yep. The AC was clearly broken. No worries. Should be an easy fix, right? This room doesn’t work, so let’s just move to another, right? Nope. We go down to the desk and tell the person at the counter. She tells us she’ll go check it right now and meet us up there. We go back to the room. Thirty minutes pass, and we haven’t seen her. I go downstairs to find her. About ten minutes later, she comes down and says she just fixed it. Give it ten to fifteen minutes to start working. My companion in the room tried to point out to her how the thermostat showed the AC was clearly broken, but she just “reset” it and said it would work now. 20ish minutes pass. Guess what? It’s not working. Still warm. The thermostat shows the same readings, including 165 degrees outside - an obvious sign this is broken. We go down to the check in desk. Again. We tell her again that we’ve waited. It’s not working. We’d like a different room. She says she’ll come check it now and fix it.

Everything was clean and well put together. Hotel staff were very helpful and kind. We arrived around 7:00 pm and our room wasn’t quite ready—while this can be a frustrating situation, the staff were able to hold our luggage behind the counter so we could go explore Chicago for a bit.

Everything was good!

Horrible service horrible hotel!! Cancelled my stay day of reservation via email while I was traveling. Staff was horrible and continued to talk on phone while I was waiting to check in. The clerk was rude to me and very unhelpful. Will never book at this hotel again negative stars!

Meantime the light in the bathroom was working next day, we had a good experience….

We had to leave cause the space was to small but the lady was nice we weren’t able to get a refund

Me encanto tal cuál lo que estaba buscando, parqueadero muy cerca y lugares geniales muy cerca, ame esperarme ahi